the second, my colleague john scarpulla will go into, but as part of a citywide effort, really lead by the justice project, to look at how fines and fees are hurting low income folks across the city, we wanted to look at our own fees and shutoff policies and see how we could make some changes. this third goal, we're really excited about some innovative approaches that instead of being a band-aid solution to the issue of cost burden households, actually support families to become more economically stable as a way of addressing affordability in a more long-term and sustainable manner. so i won't go into this third goal in detail, but we have some exciting partnerships in the works, especially with the office of financial empowerment to leverage resources and programs already that exist to be able to better support our customers. and our fourth goal, to evaluate assistance to multifamily customers. we're aware that about 60% of sf residents are not in individually metered households. they don't pay directly to the sfpuc, but many of them are struggling with the high cost of living in the