. >> it depends what kachannel it comes through. if i get a complaint, i will usually call mr. badillo and say look i got another complaint and i will investigate it, if it warrants that. >> commissioner wilson: what you are trying to get at it is not in your system they are automatically notified? >> no. because some complaints are not valid. >> commissioner lazarus: in a complaint is substantiated and valid, what then happens? does he have to give -- does the business have to give the money back? is the person made whole? >> yes. the d.a. would contact or i and once we would argue the point that we think this was unfair just like this person, i think mr. badillo did send a check back. so, there's notification given through myself and there's the d.a.'s office. just depends on where the complaint comes from. >> commissioner lazarus: one final question. if the company makes the person whole, is that held against them in some way or is it a clean slate? >> i don't know if it would be held against them. it's more of the fact that it was overcharged to begin with. like the $460 to