akiko: hi. lemonis: i'm marcus. akiko: akiko. lemonis: akiko? that's a cool name. akiko: thank you.what do you do here? akiko: operations. lemonis: operations. and do you do the accounting, as well? akiko: just light accounting. chris: i got to the growth of the company because of her help, and she's been basically -- well, you have been. and she's also, like, afforded me to be able to have the travel time that i need to do with meetings and such. lemonis: how long have you worked together? akiko: 13 years. lemonis: 13? you're really helping run the business. akiko: thank you. chris: i know. lemonis: okay, why don't we sit down, go over the financials. ♪ 2015, total sales -- $900,000. 2016 -- $460,000. 2017 -- $431,000. and last year, the company lost $186,000. what do you think the biggest problem is with the business? so, the total expenses in 2017 are $344,000. your rent is $42,000 a year. $4,000 a year in cellphone. $4,000 a year in landline. $15,000 in marketing or consulting. marketing/pr -- $10,000. product development -- 30 grand. chris: yeah, that was a lot of all that betw