how does the irs make sure that companies like turbotax and h&r block get it right? the irs has an electronic return filer office and they work closely with the software companies. one of the concerns that i have is that the irs doesn't do testing to my knowledge. they don't go out with scenarios to see whether people have done things right according to the irs. a couple years ago my employees started getting complaints. we have what we call systemic advocacy function. not just dealing with one off taxpayer cases but systemic issues. in that office we got a whole bunch of complaints from taxpayers saying that the software didn't allow them to enter certain exemptions for the penalty for not having insurance. sure enough when we went in we found three or four of the software companies had not asked the right questions or hadn't calculated the red exemptions that they could have automatically from the data. we were able to get them to change it. to my knowledge there is no testing of that kind of thing which i think is a real problem because so many taxpayers you softw

how does the irs make sure that companies like turbotax and h&r block get it right? the irs has an electronic return filer office and they work closely with the software companies. one of the concerns that i have is that the irs doesn't do testing to my knowledge. they don't go out with scenarios to see whether people have done things right according to the irs. a couple years ago my employees started getting complaints. we have what we call systemic advocacy function. not just dealing with one off taxpayer cases but systemic issues. in that office we got a whole bunch of complaints from taxpayers saying that the software didn't allow them to enter certain exemptions for the penalty for not having insurance. sure enough when we went in we found three or four of the software companies had not asked the right questions or hadn't calculated the red exemptions that they could have automatically from the data. we were able to get them to change it. to my knowledge there is no testing of that kind of thing which i think is a real problem because so many taxpayers you softw