workload has increased significantly, a 440% increase in the minimum time required for data entry perrequest. at the same time, the size of their team has been reduced. while just for comparison, the materials management team at san francisco general, which does a similar type of work, their staff was increased by 19% at the same time. some of the consequences of this has been increased amounts of staff sick leave. there's been an increase of reports of stress. there's been an increase of human error. most seriously, there was an employee that suffered a physical injury on the job while performing something that was an extra duty without assistance. so like i said, we already are in conversation about this. there's been some talk about trying to address the structural issues about why this team has consistently not been staffed adequately, but i will say that employees have consistently brought this up to i.t. leadership. they feel that no movement has happened. so we both have an interest in making sure that these people are able to do their job as well as possible. we both have an interest