i'm kate toran, director of taxi and accessible services for the sfmta. and thank you for putting this important topic on your agenda today. to we have the presentation? do we have the presentation? that was part of the packet. we presented the -- we provided -- >> ms. toran, hold on a second. i don't believe all of us have a copy of the print out. it was parts of the agenda packet. >> thank you. glad i put the flash drive in my pocket and just wait for director goble to get it up and then we can launch. i always start this presentation with the importance of the taxi industry to the m.t.a. and so san francisco. the taxi industry is the only for hire service that can offer street hail, so that you can hail directly from the street. in the taxi service there is a high level of safety requirements. there are fingerprint background check, drug and alcohol tests, there's complaint investigation, and due process, and the drivers are considered professional drivers. so when we get 311 complaints, our taxi investigators actually investigate and respond to every