. >>> abc news reporter clayton sendell gives us a glimpse into what it was like for officer in santo rosa. >> it was literally structure after structure. thousands in a matter of hours. >> he is dispatched to one of the city's retirement communities. he arrives to a multitude of helpless faces peering out from the darkness. >> the power is out everywhere. and i remember i walked into the lobby of this facility and there's just a sea of elderly folks. i kind of at that point said, all right, what are we supposed to do now? >> the clock is ticking. the fire has surrounded the facility. >> for anybody to say they weren't squared, lying through your teeth. >> with police and fire on the scene, there is no way other first responders can get all of these people safely evacuated. then a call comes and an unlikely cavalry is on the way. bus drivers volunteering their services. they risked their own lives to rescue the masses of the stranded and the vulnerable. >> the true heroes are the bus drivers. i took an oath. those guys didn't. that was of awesome. i just started grabbing people and tr