we helped julie in oakland, andrew in sunnyvale, erin in san francisco, julie in san jose, jim in napa others. here's the thing. even though most stores have return policies, they are not written into state law. in fact, the attorney general says don't assume a store will allow you to return an item if you change your mind. all right, let's do some q&a real quick here. can a store charge a restocking fee? the answer is yes. can they only allow exchanges not refunds? also yes. can they give you store credit instead of cash? yes. and can they require you to have an original receipt for a refund? also yes. you see a trend there? you need to figure out the return policy before you swipe your credit card. some stores will loosen their return policies around the holidays but not all and they don't have to. so please, check the rules. they should be posted in writing at the service desk, or printed on the back of your receipt. if you have trouble, let us know, go to nbcbayarea.com/responds or call us 888-996-tips. >> do you sometimes lose your receipt, yes. he forgot that one. get ready to si