joining us now, bill mcdermott, the ceo of sap.o see you this morning and thank you for giving us some of your time. let me start with the acquisitions and quality tracks -- qualtrex. when do you expect to see real business impact from that acquisition? bill: thank you for having me and good morning, ladies and gentlemen. we are excited because we are in the experienced economy. if you look at the biggest challenge is mrs. have today, 1.6 trillion gets forfeited every year in the global economy because companies that serve customers lose their own customers. it is five times more expensive to get a new customer than keep the customers you already have. in the erpleadership business, the end-to-end value chain which is all the operational data of the company, theadd on qualtrex which is experienced player. people can be him -- passionate about people outside the company and when you combine experience data plus oh data which is the operational data you have the winning equation for a high performance business and we own the experien

joining me now is the ceo of sap, bill mcdermott. about qualtrix and why the acquisition. >> there's a huge trust deficit in the economy. customers aren't necessarily getting what they paid for which is why there's a $1.6 trillion deficit in customers that defect from companies that are out there in the marketplace today. so how do you keep a loyal customer? today's system create operating data. you know your customer, you know your people, you know your suppliers. we've need to know what are consumers saying in real-time in the moment. that sentiment analysis. qualtrix is the number one experienced management company in the world. now if you're a ceo, your customers will love your products. they'll be obsessed with them and your brand will become a religion because every employee is an ambassador, that's connected to the customer experience. that's qualtrix. maria: how will i see a difference as a customer. >> if you're a customer of sap, now you have all the experience data, i call this x-data, of all the consumers that are experie

earlier ceo bill mcdermott told cnbc that now is the best time to overhaul the company. >> we're doing extremely well, and that is the precise time where you have to get your company fit and ready for the new market opportunities in front of us. now we're reinventing business software with experienced management the skilds that you have in the company that have accumulated over many years will have a chance to compete for those new jobs, but will not necessarily automatically go into them if they don't go into those jobs, we would obviously have a restricti restricti restricting change when you have very strong. that's what we do. >> the prime minister theresa may will ask conservative lawmakers to back an amendment later today that would pull for the irish backstop to be replaced the proposal from conservative mp's also calls for alternative arrangements >> u. kuchlt trade secretary liam fox, meanwhile, says there is much less appetite for a no deal brexit across the e.u in an interview with the bbc, fox site cited the impact of a weaker german economy. fox also confirmed there will b

she will speak with hans ves per and brad smith, bill mcdermott plus brian moynihan, he's got somethingca, they had good results last week. the government shutdown entering day 31, the impact rippling across the nation. democrats rejecting president trump's bid to reopen the government that offered three years of daca pr protection fore dreamers, young people that came here as illegal immigrants and are still in this country. he's offering that exchange for border wall funding. he wants $5.7 billion. this as senate majority lead mitch mcconnell is setting to beep preparing to call for a vo. joining me now is an entrepreneur whose business has been affected by the shutdown, tap room founder jason sherman. jason, good to see you. >> thank you. dagen: tell us what's going on with the business and how this has been hurt by the shutdown. >> tap room is about four, five months old and we were looking to help small craft brewers from around the country come to new york and hope any further out into the country. and we were opened up with just a distribution business but mostly online business