dr. raskin the experience during the twin peaks tunnel that was encouraging was the efficiency. we joked i'd be easy on you. i know you're new to the job and know with the system and the metro system in particular but this is a serious situation. it's not working well. and if our mission is to get people out of the cares and into the system, the system needs to work well and when it's not working well they ned to hear and understand why it's not working well. to me, the difference between having in central command give up control for 15 or 20 seconds to let thousands of people in the tunnel know what's going on, that's a no-brainer. let the customers know what's going on and if we need to staff that differently in add advance of the radio change, do that. i don't want to go through all the solutions, you know them better than i do, but i have to say this, it's got to get better and i'd like accountability and we need to start with communicating life -- live time in the tunnel hon -- on what's going on and what they can expect to do in an alternative situation. okay? >> yes. >> o