[please stand by] cler . ear >> idea of how many contacts are made and the success rate of resolving those issues. that's especially what the groups do is work with the tenant and the landlord to resolve issues in the housing apartment, etc. [please stand by]>> commissioner walker: and -- -- and commissioner walker to -- >> if i've got it right, it would also basically any -- any confrontation there going on between, let's say, a tenant and an ownership, whether they are non-profit or not, it would be representative of everybody. >> commissioner walker: exactly. i think the non-profit partners are really just the partners that we -- we contracts with to provide the outreach, but they go out on any, on any issue that might come up in a multi-family unit dwelling and they are involved with the inspectors to resolve the issues. and they do a really good job, but it would just give us numbers, don't need the details, but how many notices are issued -- >> what triggers it off, what triggers their involvement. >> i