update, primary care clinics were all upgraded to virtualized desktops , and on your slide, it says vdi, which is virtualized desktops, significantly reducing the time to launch. thank you. down at the bottom, that's okay. it is fine, thank you. the screen size for these clinics in other areas has been upgraded to 24 inches so it provides use of navigating. support training and approximate 10,000 providers and staff on epic, we have outfitted 26 training rooms with workstations to bring in the network. we continue to upgrade the i.d.f. clauses throughout d.p.h. these are clauses that connect the workstations and all peripherals in an area, in their hundreds of connections in each closet. it reduces any outage possibility for those workstations. i.t. continues to maintain a reliable network availability for 2019, the network for the first quarter has been up 99-point 9% of the time. we successfully installed and i.t. service management system in march. this was one of the e.a. chart reading tasks to enable i.t. to have a system to better manage ticketing for incidents, and finally, a sys