commissioners, commissioner cleaveland? >> commissioner cleaveland: thank you, mr.resident, and thank you, chief nicholson, for your report. a number of questions, starting with all your visits and the meeting that you conducted at station 59. with the questions from the rank-and-file, what kinds of questions did they provide you that will help you as our new chief? >> chief nicholson: so thank you for that question, and we -- initially, i was getting more sort of a dumbfounded look, like wow? you guys are coming to talk to us. and so i've gotten -- and i know deputy chief wyrsch and velo have gotten really good feedback. they are really happy that we're opening the lines of communication and having conversations and that we're willing to listen and that -- you know, and that they want to hear what it is about what we're doing. and then, there are, you know, some things that come up that -- that we can address easily. and you know, a lot of -- as -- as you may well know, problems get started or happen because of either no communication or miscommunication, and so --