i want to introduce our assistant director, dianne rodriguez. she is fantastic. we have a small handout. i'm not going to reiterate everything on the handout, but maybe talk about a few highlights. first of all, i've got the wrong sheet here, hang on a second. the law library is the only facility available for legal information for the people of san francisco that is free, and we serve everybody. once upon a time, many, many years ago when we were still in city hall in the seventies, we were with the court, and anecdotally probably 90 plus% of the people that use the law library were actually members of the bar. the dynamics have changed over the ensuing years for a lot of reasons, a lot of which is that ordinary people are attempting to handle their own affairs for a variety of reasons, so our outreach is now different, and we are very excited about serving the members of the public that are not that familiar with the law. we do a great deal to serve the lawyers as well. some of our key strategic goals to that end, we are an agency that facilitates the access to