let's get the thoughts now on this from mike keil — head of policy and research for the water watchdogming in to talk to us. so, a record fine so what is your reaction to the punishment? customers are absolutely appalled at the behaviour of southern water. they have been lied to for seven yea rs they have been lied to for seven years and not only that, damaging the environment for seven years and then they cover the top. customers are right to be shocked and appalled at the behaviour. this is a record fine the company is facing but when you break it down, the sums that customers will get a relatively small? that is right, customers get £61 back spread overfive small? that is right, customers get £61 back spread over five years. small? that is right, customers get £61 back spread overfive years. you have to remember that three quarters of that money is money they are owed and would have got back anyway if southern water hadn't been lying, so when you take off that three quarters it is about £15, and spread over five years isn't much of a punishment, so customers are right to ask if it i