. >> antonio pettit is one of them.uring his seven-month contract at amazon, pettit analyzed alexa commands gone wrong in order to improve the technology. he now works in artificial intelligence at microsoft. >> amazon is listening to what you tell alexa, not in any type of nefarious way to my knowledge. i believe that everything that they do is based on quality assurance. but people should know that. i think that that is something that is definitely not advertised. >> what do you say to those folks who think, oh, my gosh, someone's listening to me? >> i think it's important for customers to understand that we're not listening to them. it's a very, very small percentage that is -- is carved off for ensuring that the models are doing what the models say -- that they're supposed to do. >> but if you're one of the estimated 66 million americans who use a voice assistant speaker, you know that voice technology today is far from perfect. many people have heard the story of the couple's conversation that got recorded without

during his seven-month contract at amazon, pettit analyzed alexa gone wrong in order to improve the technologyial intelligence at microsoft. >> amazon is listening to what you tell alexa, not in any kind of nefarious way. everything they do is based on quality assurance, to my knowledge. but people should know that. i think that is something that is definitely not advertised. >> what do you say to those folks who think oh, my gosh, someone is listening to me? >> i think it's important for customers to understand we're not listening to them. it's a very small percentage that is carved off for ensuring that the models are doing what they're supposed to do. >> there's a lot more to that conversation. our cnn special report, the age of amazon, it is tonight, 9:00 p.m. eastern only right here on cnn. thank you all for being with me today. i'm poppy harlow. jim will be in the chair monday. i'm taking a little vacation. next, kate bolduan "at this hour" ahead. >>> hello, everyone. i'm kate bolduan. thanks so much for joining me. a partial reversal from israel and now a rejection. democratic congressw

he has to be the adult in the room and take whatever is hurled his way pettit --. said bush lied about wds in iraq, he knew that was a lie. he came to the same conclusion bush had. he gave it speech at georgetown that said saddam had wmds. that didn't keep bush from holding his tongue and trying to set the record straight without getting personal and working closer -- closely with kennedy for years. the president has to be that pertinent -- person. i remember one time i got a call from harry reid, he said i gave us pitch, -- i gave a speech, he didn't read it, they destroyed it, i called bush a liar and a loser. i did not mean to call him a loser. [laughter] can you tell him i'm sorry? him senator while he is in the oval, why don't you talk to them yourself? click. [laughter] presidente job of the whether they like it or not. the personal relationships matter. house --: also, force former house majority leader eric cantor and george allen of virginia.

. >> antonio pettit worked on a seven-month contract for amazon's alexa team. >> not a lot of care seemseople aren't just burning out working there. that's what i see not always taken into account is the cost of having this convenience is oftentimes built on the backs of the people who are working at amazon. >> talk a little bit about the culture. there was that 2015 "new york times" article about culture here at amazon. and employees saying that it can be cut-throat and can be relentless. when you read that, what did you think? >> i think it was quite skewed and i think if you have a company with several hundred thousand people like we do, if you want to write a certain perspective, find some people to support it, you can really write almost anything you want. >> but the "times" interviewed more than 100 current and former amazon employees including executives across departments. describing, quote, sometimes punishing aspects of their workplace. complaints have also come from workers at fulfillment centers. >> these jobs are hard. you know, people are standing in the same spot for eight