technical and difficult questions, and one i wanted to highlight was the member feedback that grady ellisonard members know. i think we have deputized him as an investigator on the team. he was -- he has really worked closely with us to help identify some problems early on with our electronic enrolment. he was very helpful. it was a very hectic time for the department of technology, but we all overcame those barriers and it was really great to have a member so engaged with us in our services to identify issues early on and get them corrected for our membership. i thank him for that. i also, marina wrote a pretty robust response to some technical questions that you had that the phones be on the dashboard. i hope that we answered your questions. and thirdly, from the report, i will ask her to step up to the microphone. i just want her to read it into the record so the individual can hear it