it was up to the uk's civil aviation authority to the uk's civil aviation authority to reassure hotelspaid. we spoke in the first three days to three and a half thousand hotels, which individually and some of them were reasonably quite cross. one hotel in mexico was owed over $1 million. we said the atol protected customers would be paid for and that would allow people to continue the holidays. to understand the scale of the company's demise, it helps to consider its rise which began right backin consider its rise which began right back in the 1800s. one of its shops can even be spotted on the corner of st mark's square in venice in 1898. the firm then enjoyed a century of growth and success, a winner in the modern age. but, in 2007, it merged with mytravel, to create a much bigger group. that is when its debt grew, and other factors bigger group. that is when its debt grew, and otherfactors like competition from online travel agents, or ota plant, pushed it the edge. competition had increased massively in the last decade, like jet2 holidays, and otas took millions of customers away fr

the civil aviation authority had been planning it for weeks.oped there was going to be a commercial solution for thomas cook, because this really was not an operation we ever wanted to undertake. i mean, thomas cook — it's the world's oldest travel company, it's employees, it's customers, it's really sad. i think actually almost up to two days beforehand, we thought there was the possibility of a commercial solution but, of course, you have to prepare for scenarios that are very different. but even before the operation to bring people home had begun, hotels were, for a while, refusing to let customers leave — as my colleague gavin lee witnessed first hand in majorca. well, this is the main thomas cook—run hotel in palma, and we are being told by staff that everything is ok but the management will not speak to us. and if you look, they've got security here for the first time. they're quite nervous. this is one of a number of hotels that we understand are waiting to be paid in arrears from thomas cook, and meantime, they are still having to look

this plane is the largest in a fleet of aircraft and was assembled by the civil aviation authority toeople home. this shows how different repatriations is to running an airline, they leave uk airports empty but when they are in majorca, authorities get as many people as possible on board. before the company went bust, there were seven thomas cook flights scheduled to leave palma today for uk airports. with this giant aircraft, those seven flights become one into manchester. it has been fabulous, the holiday was fabulous. information was fabulous. we have to get to manchester, we got a coach down, so what, people have lost theirjobs, a coach down, so what, people have lost their jobs, it's a coach down, so what, people have lost theirjobs, it's all been fabulous. initially, yes, it was worrying. very lucky, considering all of the staff who have more than that really. then, the flight back and the paper cups a reminder about who was supposed to fly them home. but, some did travel in style for the first time. never thought i would see the day that we would be sat in business class, i thi

the civil aviation authority had experience to draw on.wo years ago, then, it had to repatriate more than 100,000 people. but 0peration matterhorn, which cost the uk government £40 million, was significantly bigger. at the beginning of week two, i was allowed on an airbus a380 tasked with bringing hundreds of people home. this airbus a380 is about to head to sunny majorca to bring around 400 thomas cook customers back here, to rainy manchester. this plane is the largest in a fleet of aircraft and was assembled by the civil aviation authority to bring tens of thousands of people home. this shows just how different running a repatriation mission is to running an airline. the aircraft leave uk airports empty. but when they are in majorca, the authorities get as many people as possible on board. before the company went bust, there were seven thomas cook flights scheduled to leave palma today for uk airports. with this giant aircraft, those seven flights become one into manchester. it has been absolutelyfabulous. the holiday was fabulous. infor

the civil aviation authority had been planning it for weeks.oped there was going to be a commercial solution for thomas cook, because this really was not an operation we ever wanted to undertake. i mean, thomas cook — it's the world's oldest travel company, it's employees, it's customers, you know, this was really sad. i think actually almost up to two days beforehand, we thought there was the possibility of a commercial solution but, of course, you have to prepare for scenarios that are very different. but even before the operation to bring people home had begun, hotels were, for a while, refusing to let customers leave, as my colleague gavin lee witnessed first hand in majorca. well, this is the main thomas cook—run hotel in palma, and we're being told by staff that everything's 0k, but the management won't speak to us. and if you look, they've got security here for the first time. they're quite nervous. this is one of a number of hotels that we understand are waiting still to be paid in arrears from thomas cook, and meantime, they are still

the civil aviation authority says it's only managed to pay back two thirds of those who immediately appliedook collapsed, the firstjob of the civil aviation authority was to make sure everybody got home safe and sound. for those 150,000 people abroad, we will be bringing them back, and we will be bringing them back, and we will be bringing them back when they have finished their holiday. but because thomas cook's packages were protected under atol, anyone with a future holiday could have a full refund. those holidays are now cancelled, affecting 800,000 people. so they are now entitled to a refund under the atol protection scheme. and they should get that money back within about two months. today marks that self—imposed deadline. the caa said 60,000 people filed valid claims on the first day, and two—thirds of them have been paid back. but that means more than 22,000 people who were hopeful of a refu nd 22,000 people who were hopeful of a refund before christmas are still out—of—pocket. coletta smith, bbc news. police investigating the death of a 12—year—old boy who was hit by a car outside

the civil aviation authority has had 260,000 valid claims.led even though they should have been by today. the thomas cook money is coming via the atol scheme, under which the cost of package holidays is guaranteed via an industry fund and a big insurance policy. would—be holiday—makers are being asked for more booking details and more evidence that they paid. the caa says this process is in place to make sure the right payments are being made to the right people in the face of fraudulent claims and poor data. more than two months since so many holiday dreams turned into a nightmare, those who missed out are being asked to be patient, even though they had hoped to have their refunds well before christmas. they‘ve been a distinctive part of the landscape in shropshire for half a century — but this morning they disappeared in just seconds. four huge cooling towers at the ironbridge power station were demolished in simultaneous controlled explosions. the landmark which was both loved and loathed. after half a century standing guard at ironbridge

the civil aviation authority says the process has been challenging, with many claims requiring more informationr ploughed into a group of children in loughton on monday. terence glover, who's 51, has been charged with murder, ten charges of attempted murder and dangerous driving. in australia, several separate wildfires have merged to become what authorities are calling a ‘mega blaze'. more than 2000 firefighters are still battling the bushfires near sydney, which have killed six people and destroyed more than 700 homes since october. more travel disruption is expected, as a nationwide strike in france continues for a second day. eurostar has cancelled nearly 30 trains between paris and london and british airways and easyjet have cancelled some flights. yesterday, more than 800,000 people joined marches in protest against french pension reforms. police used tear—gas to clear the crowds and made a number of arrests. the opera singer katherinejenkins has been mugged after she intervened in a street robbery. the 39—year—old was on her way to a rehearsal in london on wednesday afternoon when she st

kazakhstan where a passenger plane with 100 people on board has crashed shortly after takeoff civil aviation authorities say now at least 9 people have died rescuers are trying to reach of the passengers the jet lost altitude while taking off from airport well alexander gone for he joins us now on the phone from moscow so i xandra it seems this crash happened less than 3 hours ago what do we know at this stage now. what is known at this stage in the plane belonging to a company back here along down the tubes almost immediately after taking off from the sound of it was gone from the raiders and according to the information that is coming from kazakhstan it crashed 1st into the. concrete sense and then into a low building where they're saying there was no fire as a result of this or explosion and this point 9 people are confirmed to have died confirmed by the kazakhstan the minister of interior at this point to there is a search and rescue operation there evacuating people from the. crash site it was it was a domestic flight that had been my 5 passengers and 5 crew members on board it was it was flying fr

the civil aviation authority has apologised for its failure to complete refunds for all of thomas cook's valid claims made on the first day of its refund programme would be paid by last friday. it estimates it still has about 50,000 refunds to process. the pub chainjd wetherspoon says it's planning to create 10,000 newjobs in the uk and the republic of ireland over the next four years. the company is investing millions of pounds in new pubs and hotels. our consumer affairs correspondent, colletta smith, is in salford. good news? more jobs? good news? morejobs? what is behind it? this is a very significant investment for the chain across the uk and ireland, they had said it will result in more than 60 brand—new pubs being developed, at least four new hotels being developed. those are already in the pipeline, some still need some final permissions, some are more at the shovel ready stage than others but over the next four years, these pubs and hotels will be brought into the community. there will also be around 40 pubs, probably more, they are planning to redevelop, not brand—new pubs but

kazakhstan where a passenger plane with 100 people on board has crashed shortly after takeoff civil aviation authorities now say at least 14 people have died rescuers trying to reach the other passengers the jet lost altitude while taking off from force well alexandra godfrey joins us now live from moscow so alexandra it's now been less than 4 hours since the crash talk us through. less than 4 hours after the crash as we know the 4 rowse to 14 there is almost 30 people confirmed injured there in the hospitals in the city of almaty some of them are in the critical conditions of cording to the city authorities so what we by now know happened is that the plane of the back air airliner almost immediately after takeoff lost altitude crashed through the concrete fence and then hit the building there was no fire as a result of this to this point there is dozens of ambulances at the crash site to dairies search and rescue workers were trying to take the best injures and the crew members out of displaying and taking the injures injured ones to the hospital this was a domestic flights of around 7 o'clock local ti

in terms of safety concerns, the international civil aviation authority which regulates airlines around, had concerns this decade. three years ago it said it was satisfied with the conditions and the european union removed the kazakhstan airlines from the list of airlines that shouldn't be allowed to fly within europe. this excludes the national flag within europe. this excludes the nationalflag carrier, air within europe. this excludes the national flag carrier, air astana, which is regarded as having high safety sta nda rds. which is regarded as having high safety standards. but the us state department still believes that any airlines, apart from air astana, are too dangerous for its diplomats to fly in and they actually say they will not be permitted to fly within kaza khsta n will not be permitted to fly within kazakhstan on airlines such as bek air. has that got something to do with the fleet, because i believe they were the fokker 100 yet? yes, built in the netherlands in the 20th century. this one was 23 years old and the only aircraft type bek air flies. nothing wrong with flyin

there and these are the headlines civil aviation authorities in kazakhstan say at least 7 people have died in a plane crash in the country south the passenger plane crashed into a building after taking off from the airport 100 people were onboard the reuters news agency is reporting that libya's internationally recognized government has made a formal request for turkish military support it's aimed at fighting forces loyal to war old khalifa haftar iraq's president has offered to resign after refusing to back the man nominated to become the prime minister. says danny is nomination won't satisfy protesters demands for an independent leda israel's prime minister benjamin netanyahu has declared victory and that could party's leadership contest he would lead the party into an unprecedented 3rd election and 12 months despite an indictment for corruption natasha going to him has the latest from western or saddam his victory was widely expected but his challenger gideon's are due to have a respectable showing yet again it's fair to say though that netanyahu proved why he's been given the nick

not from the travel business but the civil aviation authority — it‘s repaying money owed to thomas cookraud and we had challenges with the data we receive from the company. we are making good progress and we are sorry to those people we have not yet been able to pay. that is all the business use for now. around one in ten people aged 65 or over—are being left to fend for themselves, as the social care system is "on the brink of collapse." thats according to the charity age uk — who are calling for major reforms to help people who don‘t have family or friends— to support them later in life. phil bodmer reports. iaman i am an only child, of an only child. it is a very singular sort of family. we used to be an extended family. we used to be an extended family but people have died. i have no children, i am the last of the line andi no children, i am the last of the line and i have no nephews or nieces orfamily line and i have no nephews or nieces or family support of any kind. jean was the main carer of her mum in her latter years. was the main carer of her mum in her latter yea rs. vera wa

the civil aviation authority has refused heathrow‘s request to lift spending from £650 million to £2.4ney when he leaves in march. with brexit looming and the most recent snapshot of the economy indicating it‘s almost flatlining, he is facing some significant challenges. vicky prycejoins me. what you make of this appointment? and a what you make of this appointment? andal what you make of this appointment? and a i think it's very good. it came as a surprise, because people we re came as a surprise, because people were talking about the director of the london school of economics, people thought maybe the trend was changing and we would have a woman. invites, andrew bailey is, i‘m just getting a good candidate, i‘ve known him fora getting a good candidate, i‘ve known him for a while and so has everyone in the city play. was a nation for a while that meant that perhaps he had lost out in terms of this role, with what has recently been going on in the financial sector, the fca has been accused of not handling financial scandals properly, to become less of a favourites, so it is for many a

the civil aviation authority has apologised for its failure to com plete apologised for its failure to that all valid claims made on the first day of its refund programme would be paid by last friday. it estimates it still has about 50,000 refunds to process. senior democrats in the us house of representatives have formally announced that two articles of impeachment — or charges — will be brought against president trump. he's accused of abusing his power by pressing ukraine to interfere in the 2020 presidential election, and obstructing congress. let's get more on this, we can speak to our washington correspondent gary o'donoghue. he has been following this from the beginning. a sense of what this later stage means? well, i suppose, finally, here it is, the point of no return, if you like, for the democrats in terms of the impeachment process. they have publish their articles of impeachment, charges to you and me. those two key charges on the question of abuse of power and the obstruction of congress. those will be voted on later this week. here is the chairman of the housejudiciary co

the civil aviation authority says the process has been challenging, with many claims requiring more informationtwo thirds of claims will be settled within the deadline. the opera singer katherine jenkins has been mugged after she intervened in a street robbery. the 39—year—old was on her way to a rehearsal in london on wednesday afternoon when she stepped in to help an elderly woman being attacked — and was then mugged herself. two 15—year—old girls have been arrested on suspicion of robbery. that is a summary of our main news so that is a summary of our main news so far. back to you, joanna. thank you, see you later. a conservative candidate has been heckled after sharing an article saying employers should be able to pay people with learning difficulties below the minimum wage because some of them "don't understand about money. sally—ann hart is standing for election in the hastings and rye constituency and made the comments when asked to defend an article she shared on her facebook page. she said she wants to help people with learning disabilities get into work "as it's about the happiness th

they are concerned about the degree of safety oversight by the civil aviation authority in kazakhstanher airlines? yes, you see them rarely in the uk and the rest of europe these days, because they were built in the 20th century. but they are perfectly good aircraft and of course, there is no reason why age should be a problem. these are small jets, reason why age should be a problem. these are smalljets, a couple of rolls—royce engines which are rear mounted and they were a familiar site about 20 years or so ago. now they are mostly flying in the developing world. even though this aircraft was 23 years old, there is aircraft was 23 years old, there is aircraft much older than that flying elsewhere, as long as they are well maintained and flown well, there is no reason why maintained and flown well, there is no reason why age maintained and flown well, there is no reason why age should be a factor in this tragedy. simon, thank you very much. just to confirm, 15 people so far have been confirmed deadin people so far have been confirmed dead ina people so far have been confirmed dead in

the civil aviation authority will now start the biggest ever peacetime repatriation, bringing home 150,000s in travel. thank you. do you take personal responsibility? 20,000 jobs are now at risk including 9000 in the uk. i'm truly gutted. i am genuinely truly gutted for my colleagues and all the passengers that we carried. big questions still being asked about how and why thomas cook collapsed and it will have been a difficult christmas for lots of the staff. but there was good news for some of the employees who worked in the high street stores. they were all bought by fellow travel company hays. paula sterling—kelly spent 18 years at thomas cook and now manages the failsworth branch of hays. good morning, paula. thank you for coming in. we looked then at the news in september, when it broke. take us back to then. a really difficult time, and difficult for christmas as well, coming when it did. talk us through what happened. it was horrendous. for people affected it was devastating news that we woke up to that morning. it affected so many lives and it still has done. many were lucky, we mi

heathrow‘s expansion has been delayed by "at least 12 months", after the civil aviation authority rejectedoval, overfears passengers would foot the bill if the project did not go ahead. the west london hub previously hoped to open a third runway by the end of 2026 but said this had been pushed back to either 2028 or the year after that. there's growing calls for all of us to become more sustainable this christmas. it comes as london held its biggest ever no—waste eco christmas market in east london. a series of workshops creating items like reusable crackers were held for visitors. we throw away almost 230,000 miles of wrapping paper every year across the whole country. let's take a look at the travel situation now. there's a good service on the tubes this morning. south—western railway trains are being replaced with buses. traffic on the 813 from doug and a mentor barking. —— a 13 from doug and. now the weather. it's another wet start to other capital, a lot of surface water on the roads and pavements leading to tricky driving conditions. also, a met office weather warning, heavy rain int

delayed by "at least 12 months" after the aviation regulator rejected its spending plans.the civil aviation authorityen other contenders seem to take over as the favourite. but slowly but steadily just like his career through the bank of england because he has been there for 30 years, he is going to be the man for the top job. he was once chief cashier. that was from 2000 to 2011. his signature was on billions of banknotes. he also played a key role in the financial crisis. he was head of special operations. he was involved with the 2008 government rescue of the royal bank of scotland. mark carney, the current governor of the bank of england, said his record was exemplary in the financial crisis and in developing the post—crisis regulatory framework. he has been head of the financial conduct authority. under his time there there has been some controversies. yes, it is a handling of complaints against the royal bank of scotland, complaints about how the way the bank treated small businesses and a report into what happened describes this as a whitewash. actually the financial conduct authority didn't r

more alarmingly the indonesian civil aviation authority filed a report on the lion aircraft found and operated an eight disagree alerts on the airplane. what is being denied valid information about abnormal conditions. this is completely unacceptable, someone needs to be truly held accountable. someone needs to be held accountable at boeing. administrator stephen dixon, the faa, chairman, why as the faa not taken any actions against boeing including civil penalty or knowingly killing aircraft nonfunctioning parts that pilots believed were functioning? >> thank you for the questioning irishman and i have not made a decision on this and a number of other mattersas i mentioned earlier . i've expressed my disappointment to the boeing leadership about, they need now and previously to be transparent in sharing of information with my team here at the agency and so i reserve the right to take further action and we very well may do that. i'm not going to say today what that may consist of but the facts that you just presented will certainly go into that decision. >> thank you sir. do you think

the civil aviation authority originally said all valid claims made on the first day of its refund programmethe company, which operates primarily in london, birmingham and the south of england, said pre—tax profit fell 31% to £2767 million months ended october 31. the company delivered 1,389 homes during the period, down from 2,027 last year. we've also had a snapshot of the housing market today from mortgage lender, halifax. it said prices rose in november by around 1% after a 0.1 % drop the previous month. earlier i spoke to kate faulkner, property expert who told me what these latest readings indicate for the housing market i don't think we have lost the desire in this country to be able to buy and live in your own home, so what we have seen over the last kind of twelve months is our people have held off potentially making offers. but what we haven't seen is this huge drop orfall in the number of people who are actually going out there looking. and i think people, some people are waiting for more certainty. we saw a flurry of activity over the summer, particularly in areas like london, th

flights comparatively, if you look at other manufacturers that are largely covered by a their civil aviation authorities it was an accident one for every 3 million flight so again one every 10 million flights. one and every 3 million flights and we certainly do need to get back to that level of safety or even better so there was an emergency put in place those where. but also there is a corrective action review board. did the corrective action review board, whether any recommendations they made that faa did not follow, no it follow the recommendations from the experts on the card and they develop the software. >> these are technical experts, did they recommend a grounding? >> no they did not >> they did not recommend it when the plane was ultimately grounded in the hot aftermath of vp opiate and the ethiopian era disaster did they comply with 80 in that case? >> well again the accident report is not out yet so it remains to be seen, on my first day at the agency i did have a chance to see the flight data recorder information from both accidents and compare this to and in my estimation for whatever reaso

the civil aviation authority originally said all valid claims made on the first day of its refund programmeh vote — so many livelihoods depending on the future of this major truck firm with its distinctive red and green lorries — which has 6,500 staff. it's been a really difficult time — shares were suspended back in august — when it became clear the company had run into trouble after it revealed a £2 million error in its 2018 results. but, today, relief as shareholders approved the rescue plan. one of the firm's largest shareholders, dbay advisors, will lend it £55 million through high—interest bonds and assume control of the haulier — taking a 51 % stake in the company. what more do we know about this private equity firm — dbay? they previously owned eddie stobart — in a statement released today they said during that time — the business thrived as a highly profitable, cash generative logistics business. today the dbay also said... we would like to thank shareholders for supporting our transaction which will bring immediate stability to the business. eddie stobart‘s loyal staff are the bes