janeen nicholson, chief of the san francisco fire department. with me i have my director of finance mark corso. so, as you know, with prior support from the board of supervisors and the mayor's office, we have seen a successful implementation of hiring firefighters, entry-level firefighters. we are also working on improving our e.m.s. -- hiring of emts and paramedics. i'm happy to talk to you about that a little bit in more detail offline. obviously given the budget and hiring environment challenges, we have had various issues with filling and retaining other job classifications, both uniform and civilian. but let's talk about e.m.s. because that's really where things are really -- have really changed over the past several years. we know that our city is growing. we've had an increase in call volume. since 2015, the fire department has sign -- has seen a 14% increase in call volume, with no new additional resources on our ambulances. and that has had a huge impact. so it's had an impact on our members, in terms of burnout, post-traumatic stress

janeen nicholson, chief of the san francisco fire department. with me i have my director of finance mark corso. so, as you know, with prior support from the board of supervisors and the mayor's office, we have seen a successful implementation of hiring firefighters, entry-level firefighters. we are also working on improving our e.m.s. -- hiring of emts and paramedics. i'm happy to talk to you about that a little bit in more detail offline. obviously given the budget and hiring environment challenges, we have had various issues with filling and retaining other job classifications, both uniform and civilian. but let's talk about e.m.s. because that's really where things are really -- have really changed over the past several years. we know that our city is growing. we've had an increase in call volume. since 2015, the fire department has sign -- has seen a 14% increase in call volume, with no new additional resources on our ambulances. and that has had a huge impact. so it's had an impact on our members, in terms of burnout, post-traumatic stress

janeen nicholson, chief of the san francisco fire department. with me i have my director of finance mark corso. so, as you know, with prior support from the board of supervisors and the mayor's office, we have seen a successful implementation of hiring firefighters, entry-level firefighters. we are also working on improving our e.m.s. -- hiring of emts and paramedics. i'm happy to talk to you about that a little bit in more detail offline. obviously given the budget and hiring environment challenges, we have had various issues with filling and retaining other job classifications, both uniform and civilian. but let's talk about e.m.s. because that's really where things are really -- have really changed over the past several years. we know that our city is growing. we've had an increase in call volume. since 2015, the fire department has sign -- has seen a 14% increase in call volume, with no new additional resources on our ambulances. and that has had a huge impact. so it's had an impact on our members, in terms of burnout, post-traumatic stress

janeen nicholson, chief of the san francisco fire department.h me i have my director of finance mark corso. so, as you know, with prior support from the board of supervisors and the mayor's office, we have seen a successful implementation of hiring firefighters, entry-level firefighters. we are also working on improving our e.m.s. -- hiring of emts and paramedics. i'm happy to talk to you about that a little bit in more detail offline. obviously given the budget and hiring environment challenges, we have had various issues with filling and retaining other job classifications, both uniform and civilian. but let's talk about e.m.s. because that's really where things are really -- have really changed over the past several years. we know that our city is growing. we've had an increase in call volume. since 2015, the fire department has sign -- has seen a 14% increase in call volume, with no new additional resources on our ambulances. and that has had a huge impact. so it's had an impact on our members, in terms of burnout, post-traumatic stress and