julian knight read out the letter, which concluded...you then outline the fines. and then you say basically to stop this visit, buy a tv licence, move an existing licence or tell us you don't need one. "to stop this enforcement visit to your home and change your status, you need to act now." now, i'm just wondering, because these are letters that people get often even when they have actually declared that they don't need a licence, is this in any way an appropriate way, do you believe, for the bbc to communicate with your employer and my employer, the general public? we have gradations of response to licence fee—payers who don't pay. i can't tell you exactly where this is on that, but... do you think the letter is acceptable? if i may... so, that type of letter would come very much at the end of the process. the number of letters that we send out, the first one isjust a reminder — you know, "it's time to pay your tv licence." and what we're trying to do — and what behavioural research and, if you like, nudge economics teaches you — that