my name is marlene kramer. i live immediately next door to 2242 35th avenue in the sunset district. i'm here to ask you to deny alteration permit number 201911147111 exhibit 1. my reasons for requisting this denial is based on the lau's noncompliance with requirements specified in violation 65971. they did not install the window windowed and they worked far beyond the scope. the evidence i share with you tonight will demonstrate how the laus and their hired contractors and workers have taken advantage of over the counter permit processes. >> overhead, please. >> the first -- sorry. the evidence i share with you tonight will demonstrate how the laus and their hired contractors and workers repeatedly have taken advantage of over the counter permit processes and sfdbi. the first set of evidence i will show you addresses notice of violation 65971. they failed to install the type of windows indicated on their original permit in exhibit 4, page 9. instead, despite their issued permit, these are the windows they installed. they have no real divided lights. when we complained, the workers g