ahmed?m coronavirus and the exposure of those patients, nadra ahmed? it is, it‘s very emotional. and i think up and down the company, these are challenges that relatives are facing and providers are trying to manage to the best of their abilities, and our fantastic care staff are taking the time and the energy to make that day as special as they can under the circumstances. and i think the more we think about the impact of this coronavirus on settings like care homes, the more concerning it becomes, because we just don‘t have the support. we don‘t normally have masks in our care services, we do have aprons and gloves, so, the protective equipment required for our staff, we were trying to get it and being told that it had all been requisitioned for the nhs. so, we had members ringing us up, absolutely desperate. we still have, those have not been resolved. so, to be clear, are you short of ppe at the moment? absolutely. what is that like? well, it is very, very frightening because we want to keep our staff safe, and we have got staff quite rightly saying, we don‘t wa nt to staff quite rightly saying, we don‘t want to do the job if we haven‘t got the equipment, because they‘ve got their own families to think about. we‘ve got one provider who has paid £8,500 for ppe for one week, and that will last them one week, because they‘ve got covid—19 patients in the service. that is unacceptable. we‘re paying vat on ppe, when the nhs was given an exemption very early on. and whilst we absolutely support our nhs colleagues, they are a sister service, it seems absolutely ridiculous that social care isn‘t treated in the same way. we are looking after the most vulnerable. cani looking after the most vulnerable. can ijust looking after the most vulnerable. can i just say, looking after the most vulnerable. can ijust say, you‘re at looking after the most vulnerable. can i just say, you‘re at the sharp end of this, and the department of health has given a response when it comes to funding, and it says... we have delivered 7.8 million pieces of ppe to more than 26,000 care settings across the country. we‘re rapidly working to extend testing to social care workers and the government has announced a £2.9 billion to help local authorities support adult social care et cetera. how is that feeding down to you? well, those pieces of ppe was 300 per care home which would last a ca re per care home which would last a care home with somebody with covid—19 for maybe a day and a half, two days, depending. it‘sjust not enough. yes, the money was announced, several weeks ago, about three weeks ago, we still haven‘t had confirmation of how that is being filtered into the system. and i think everybody is doing everything they can, i‘m not saying they‘re not. we are talking to government all the time. but i think the urgency of dealing with it in a ca re the urgency of dealing with it in a care setting seems to have passed them by and i think they need to really start to think about what we need. because we‘ve got, in addition to the list that was presented earlier, we‘ve also got staffing issues. we had 122,000 vacancies at the end of last year. and now, we‘ve got between 20% and 25% who are either self—isolating or not able to work. and that is just adding and compounding the issue. so, we‘ve got really committed, dedicated social ca re really committed, dedicated social care staff, providers who are trying to make this work, and the staff are doing double shifts, they‘re working their socks off to try and keep the people that we are looking after safe. that‘s our entire focus, is to keep people safe in our services. and wejust keep people safe in our services. and we just need to be... keep people safe in our services. and wejust need to be... we keep people safe in our services. and we just need to be... we need a virtual hug, care homes, in your area, need a virtual hug, is there anything you can do to support them, evenif anything you can do to support them, even if it‘s dropping off a packet of biscuits for the staff to have with their tea. anything would just be better than just ignoring with their tea. anything would just be better thanjust ignoring us, which is how a lot of care providers are feeling, they feel they are being ignored. it shouldn‘t be right that they are wearing plastic bags. surely, people can see that, and the ppe, 600% more than you would normally pay for it? nadra, thank you so much, so many people when embrace what you‘re saying. on a personal note, clearly, the staff who work there in normal circumstances do extraordinary work, at the moment, the demands are above and beyond. presumably, you‘re relying on the staff there are more than ever emotionally, maybe in terms of translating a message from you to your loved one or vice versa, for them telling you how in your case your mum is? yeah, absolutely. unfortunately when people have got dementia, one of the difficulties is in the way they communicate. and so you can't pick up the telephone and have a conversation with them like i can ring my dad and see how he's doing. it'sjust not possible. so you are absolutely reliant on the staff, and mum has not been in that home for very long but we know that the staff are fantastic. many of them, english isn't their first language but they are so caring and they will communicate with us, and asi they will communicate with us, and as i said before, if there has been any problems, mum had a little fall yesterday, they will ring us and let us know, they are always really reassuring. but it is hard when you can't see them for yourself and see how they are doing. as has been said, i worry about the staff themselves, they are putting their own lives and the lives of their families at risk by going in and caring. and homes, i've said from the start, an elderly person's home has got to be a place we really need to keep this virus away from, because of all the statistics, it's the sort of place that it willjust ta ke the sort of place that it willjust take and be brutal. sorry to interrupted, something tells me that tonight, you will be clapping may be ever so slightly more fiercely than other people because of your circumstances, i mean, have you got a message you would like to send out to those people who are doing their job that those carers are doing? absolutely, just... they've all got to really understand and see how much they are appreciated. it's very much they are appreciated. it's very much focused when we hear of key workers on the nhs workers, quite rightly, who are doing a fantastic job, and also on supermarket staff. but actually, carers in homes, and social workers for young children, they're really important people, who have got to carry on doing their job, and! have got to carry on doing their job, and i just have got to carry on doing their job, and ijust want to say to all of them, we really, really appreciate everything that you're doing, and every risk that you're taking personally. that must make you feel some appreciation from the people who matter? absolutely, we're doing it for the residents and their families, we are doing everything we possibly can. and i would want to reassure people who have got relatives in care services that we will do our very best, and if the virus comes in, despite the fact that you will be hearing all sorts of things about not being taken to hospitals and all of that, we will do everything physically possible to keep your relative safe. and our plea is for the banks to understand that. i don‘t like it when i hear one of my members saying, well, you‘re going to have to look at some savings. where are we going to make any savings at this moment in time? we need to understand that care providers have invested into the services, and they are going to be under considerable financial strain. it's under considerable financial strain. it‘s been very interesting talking to you both. nadra ahmedtowards 23 celsius this afternoon. and a big ten project contractor today across the north of england. with an easterly breeze coming off the north sea. —— and a big temperature contrast. the other side of northern england, considerably warmer. but that contrast will even out during the weekend. the heaviest of the rain is likely across orkney and shetland. should be frost—free as we start good friday. for good friday, plenty of cloud across scotla nd friday, plenty of cloud across scotland and northern ireland. some showers, the odd sharp shower. much of northern ireland, england and wales will be dry. increasing sunshine during the day. easter saturday, sunshine still there for many across england and wales. there could be an isolated shower across england and wales later in the day, more chance of rain across scotland and northern ireland. warmer down those eastern coasts, but on easter sunday and monday, it is going to be turning colder. most places will stay dry although there is