. >> reporter: two weeks ago caitlyn reynolds was a vice president of a firm that nissen >> 50 times a day since march 16th to get through to the contact center for unemployment to continue my claim, and i have not yet been able to get through. >> reporter: guy halel found the unemployment office website had crashed. >> you would go two or three pages in and before you're out, they will tell you your session is timed out. then you go six pages in, again, they will throw you out, your session is timed out. you will go all the way tells y your session timed out. >> reporter: time ran out on halel at the hotel where he was a manager. he worked in hospitality 20 years. when his hotel at times square closed, he went home to his wife, two children and a new pation, connecting with the unemployment office. >> i think after ten days i was able to submit and go to the next step, which was a phone call. >> your call cannot be completed as dialed. >> try again. >> 606. >> reporter: no one at the unemployment office is answering his call either. >> we are experiencing a high volume of calls at t