it's tough. >> sergeant fred jones and linda webb of write training.ery much for creating a framework for talking about this. i think part of the problem sometimes is not knowing what the right words are to use. thank you for being part of the solution. lots of questions yet to be answered. remember to send your questions about police reform, email us, talk@msnbc.com or tweet us with the hash tag #msnbcanswers, share your questions, your stories, and we will answer some of your questions this time tomorrow. >>> before we go, we mentioned that that service is taking place in rayford, north carolina. the older brothers and sister of george floyd spoke ahead of that memorial service. here's part of what they said. >> i'll never hear his voice, i'll never hear his laughter, i'll never have his hugs or be able to tell him that i love him again and likewise him tell me the same. >> i don't go in and see him laying in hay coffin. it would drive me crazy forever. every time i close my eyes, that's what i would see, and i can't do that. >> the brother and siste