alex neill is the chief executive of the free complaints website resolver and shejoins me now.ll the airlines, ryanair is taking the ha rd est airlines, ryanair is taking the hardest line of this one —— budget airlines. they are saying use it or lose it, and if you don't know, you can rebook but if you booked awhile ago, then you have to pay to change it and often the fees can be really high. that is so upsetting sony people. julie said her on the beach package deal is going ahead, how unusual is this, for a package deal to go ahead against foreign and commonwealth advice and should she be able to get our money back? you would have thought she would be protected. yes, you would and it is really unusual, most of the big package providers have already cancelled and are giving people full refunds which is what you are entitled to under the package travel regulations. what i would say is to go back to them and say can they confirm it definitely is a package? this is a real grey area so she needs to make sure they confirm it isa needs to make sure they confirm it is a package and if