she's the director of the san francisco zoo on sloat boulevard, and she's here today to talk about how the zoo's managing during the pandemic and how they're reopening. tanya, thank you for being here. >> thank you for having me. >> i'm really pleased to hear that the zoo has reopened again. that's great news. can you tell us what changes you've made to make visitors to the zoo feel comfortable and safe when they're there. i understand now you have to make reservations, and there's only a limited number available each day. >> we were making changes before shelter in place. fortunately, because we work with animals, and we have a vet hospital on-site, we have the safe coverings before the shelter in place. while we were closed, we made some internal and external changes. the first one, i guess, would be on-line reservations. you now need to make reservations to visit the zoo, just like your favorite dinner restaurant. that is an effort to slow down congestion. try to keep everything smooth, and we can control the number of families coming in over the course of time. >> that's great. wha