months all she has received is a grand total of two weeks of payments, drop in the bucket of what she sodend to. >> because of that having a max out my credit cards in my credit score dropping in my savings account i was saving up having to use all that it's a horrible feeling. >> today state senator jerry hill held a hearing to see how edds all hands on deck to handle claims is going. >> some had claims in fairly delayed or denied which is totally unacceptable. >> innocent front lines claims processors went first. >> we went from working an eight hour workday five days a week to working seven days per week up to 14 hours a day. >> i think i want to avoid dying of o'rourke on the job. >> bringing in thousands of new rookies has not gone well. >> we have grave concerns about customer service being provided because it is not at the level at which the department traditionally provides. >> there are significant changes to be addressed. we are optimistic and confident we can make those happen. >>reporter: getting everything online appears to be key. >> three of four recommendations deemed most i