it's a place called pittsford, new york. and newspaper reporter john hand knows it well. >> it's a very nice community, very picturesque community. >> reporter: thick lawns, nice cars in the garage? >> lots of executives from kodak and xerox and lawyers. >> reporter: charlie was the younger of two boys. his parents, born in china, lived in canada before moving to upstate new york. his dad ran a tech business that thrived.rk the home radiated upper middle class comfort. his friend, anna, had been there on occasion. >> i went over to his house. i didn't know his parents very well. i talked to his mom a couple nar times, but i didn't really have much conversation with them when we were there. >> reporter: little was known about his parents, and charlie didn't offer any details if someone asked. if he had secrets, sorrows, they weren't for the outside world to know about. se >> he's very good at, like, keeping his emotions in. >> i have no idea what the home situation is like. i didn't know before, and i don't know now.at >> rep