paul gionfriddo, thank you so much for being with us. and we'll be back in a moment. 's 1958.has been the most difficult of all the challenges i've experienced. [voice of male] the chili bowl really has never closed in our history. people come here to see the photos on the wall, to meet the family. you couldn't have that experience anymore. so, we had to pivot. there's no magic formula, but it's been really helpful to keep people updated on googl. we wouldn't be here without our wonderful customers. we do get so much support and so much love from them. [voice of female] i don't have to come every day at my age, but i come because i love people. [female voices soulfully singing “come on in”] that's why i come to ben's. >> dickerson: before we releave today, we want to thank a long time member of the "face the nation" member for her service. pat conny is retiring after almost 30 years. she served in the navy during vietnam, and began her career in journal aismism at the army times. pat kept all of us on our toes here at "face the nation." we will miss her and her devotion to the