this is michael heinz, with the clean s.f. program for the public utilities commission. i do have a presentation for you this morning. and so i will bring those slides up. are you able to see the slides? >> i for some reason cannot. >> no, not yet. okay. try it one more time here. are you able to see that presentation now? >> clerk: yes. >> okay, great. thank you. okay, for the clean power s.f. update today i'll cover our usual update on program enrollment and service statistics. i will also cover customer bill delinquencies and relief measures, something that we have been speaking about regularly in these meetings. i'll share updates on our clean power s.f. power rates and finally i'll provide an update on the legislation, specifically senate bill 612. the clean power s.f. program provides reliable service to its customers with the enrollment of 409,000 accounts, clean power s.f. has city-wide enrollment of eligible customers. since we started serving customers in may 2017, there's been a 96% retention rate or cumulative opt out rate of 4.1% and in addition, 2.1% of our