i think jcpenney was a country boy at heart. there is an old expression, you can always take the boy out of the country, but you can never take the country out of the boy. i think we see that in terms of the life that jcpenney lived. even though he was in wyoming for roughly 10 years and spent the balance of his life in new york city, he never lost that essence of who he was as this country boy who liked small towns. when you look at where he started here in wyoming, a lot of these communities were relatively young. even as they branched into neighboring states. host of these towns hadn't been incorporated until the late 1800s and some not until the 20th century. in many cases, he became the first department store that was operating. >> tell me about his early life. how does he end up here in wyoming? parts he was born in missouri. born and raised and spent his entire formative years there. his dad felt that he wasn't cut out for agriculture. he steered him toward a career in retail and he basically lined up an internship for jc

i think we see that in terms of the life that jcpenney lived. even though he was in wyoming for roughly 10 years and spent the balance of his life in new york city, he never lost that essence of who he was as this country boy who liked small towns. when you look at where he started here in wyoming, a lot of these communities were relatively young. even as they branched into neighboring states. most of these towns hadn't been incorporated until the late 1800s and some not until the 20th century. in many cases, he became the first real department store that was operating. >> tell me about his early life. how does he end up here in wyoming? >> he was born in hamilton missouri. caldwell county. born and raised. he spent several years there. his dad thought he wasn't cut out for agriculture. he steered him toward a career in retail and he basically lined up an internship for him. he started understanding retail from those experiences. that's where he cut his teeth. he still had his own agricultural projects that he did on the side. his plan was to wo

sam's club, nordstrom, staples, jcpenney.re's other places you can do this. >> reporter: according to costco's return policy, members have a risk-free, 100% satisfaction guarantee. costco guarantees satisfaction on every item we sell. and will refund the purchase price. >> there's some restrictions, particularly on electronics. otherwise, it is fairly open-ended. >> reporter: other restrictions include cigarettes, alcohol and diamonds over 1 carat. but before you get carried away -- >> there's some retailers that watch this behavior. like walmart and amazon, in particular. if you become a repeat offender, you might get cut off. >> reporter: in fact, some retailers are much stricter with the refund policies. >> really, it's electronics retailers, like best buy, for instance. they have a tight return policy, of 15 days. apple has 14 days. >> reporter: if you want to have an easy refund experience, here's what to avoid. >> buying something online that you need to try on first. i would say losing the receipt. and then, packaging.

a long walk from the entrance to the jcpenney. >> it seemed to match the description. >> looking from your vehicle, could you see what had happened there? >> no. >> couldn't see into the windows? >> could it see into the windows. they were's frosted over. i opened the back door. i could see that there was a woman, slouched down. at first, i thought just an intoxicated person. so, i walked around the car and looked into the passenger side from the window. and obviously, it wasn't an old woman, drunk. could >> you tell she was gone? >> yes. there were no signs of life. she was obviously deceased. >> beautiful, by vicious, high school senior michelle martinko was dead. she was just 18 years old. for her family, and close friends, a christmas season and life as they knew it ended that night. and that brand-new westdale mall had become a crime scene. >> coming up -- what had happened to michelle? >> a very frenzied attack. there was blood everywhere. let's better all in the inside of the car. >> michel had really deep defensive wounds on her hands. she put up a. fight >> against a killer w

the class and one group has to compare the types of cars nordstrom with the types of cars behind jcpenney which are different socioeconomic markets, target markets and one group has to go in and estimate the annual revenue of every food court tenant . i get all these dell amd engineers but they really never studied business. they're mainly there and i send them to the cosmetics department at macy's, pennies and nordstrom because they've never set foot in the cosmetics department or compare the lighting for the flooring and as a retailer i know those are critically important , most customers never look at them. it's subtle, it's like the state of a play. so the powers of observation and everywhere up on 45 countries, probably 2 million digital pictures i've taken, videos. i have a video screen, video channels. i'm always just watching, just sit there and people watch in the cafcs and airports and train stations, on the street. how are they walking, how fast are they walking, what kind ofcones are they using . are they in family groups or how they treat their kids. and as a retailer and a i

the best you could do was something like would if one of my grandmother did and that was work for jcpenney's for 25 cents an hour. she started early in the morning and worked late at night. she got an hour off at lunch and no breaks. that was considered a great job. so there was no issue is going to complain about the low wages and the long hours. some women were very fortunate and had secretarial positions. the and what i am telling you is based on research that i didn't kansas in the 1930s. and one of the kansas congressman in 1933 got an irate letter from one of his constituents. it was a man writing in in really disgusted way about a woman who was working for wages in the congressman's office, and he thought that job ought to be given to a man who had a family. the congressman wrote back, you know, i would employ man, but i don't know any man who can type and do stenography. i have to hire a woman. so women who had special skills were able to keep their jobs through the 1930s. but most women who worked had very low wages, working very long hours in positions that men did not want. things

probably about the best you could do is something like my grandmother did, which was work for jcpenney 25 cents an hour. she worked for 25 cents an hour working early in the morning until late at night. she got an hour off at lunch and no breaks. that was considered a really good job so there was no way that she was going to complain about the low wages and the long hours. some women were very fortunate and had secretarial positions and a lot of -- a lot of what i'm telling you today is based on research i did in kansas about the 1930s. and one of the kansas congressman, in about 1933, got a really irate letter from one of his constituents. it was a man writing in and in a really disgusted way about a woman who was working for wages in the congressman's office and he thought that job ought to be given to a man who had a family. and the congressman wrote back, you know, i would employ a man, but i don't know any man -- men who can type and do stenography. i have to hire a woman. and so women who had special skills were able to keep their jobs through the 1930s. but most women who worked