we welsh ambulance service at the moment. ~ ., welsh ambulance service at the moment. ~ . , ., momentring concerns now about _ moment. we have been hearing concerns now about the - moment. we have been hearing i concerns now about the increasing pressure on the ambulance service for several weeks and months. that's partly down to the lifting of covid restrictions and this third wave of the pandemic now. the number of calls to the ambulance service here has been increasing quickly and significantly. if we look at the latest stats, in july, significantly. if we look at the latest stats, injuly, less significantly. if we look at the latest stats, in july, less than 58% of the most serious red calls were responded to within eight minutes. the target is to respond to 65% of those red calls within that eight minute window. throughout this week we have been hearing stories of paramedics spending entire shifts, hour after hour, outside hospital waiting to off—load patients. today one emergency medical technician told us that morale is at rock bottom. in response to this situation the welsh am

the welsh ambulance has told the bbc he's concerned about pressures on the service moving into the winterributed to her death. the welsh ambulance service said that even if paramedics had arrived sooner, there was little they could have done to help her. let's talk to nicola now. nicola, just laying out their the context of what happened, but let us start off. what actually happened to your mother? fin what actually happened to your mother? ~ ., , ., , mother? on the 26th of february, 2018, mum _ mother? on the 26th of february, 2018, mum took— mother? on the 26th of february, 2018, mum took ill _ mother? on the 26th of february, 2018, mum took ill suddenly - mother? on the 26th of february, 2018, mum took ill suddenly and i mother? on the 26th of february, i 2018, mum took ill suddenly and she collapsed, hit her head and she went unconscious. my dad and sis de —— system are luckily at home at the time and they made a phone call to the ambulance service... . —— sister. they were sure an ambulance was sent and they waited and waited and 20 minutes later mum deteriorated and got noisier and