of >> director hinze. >> thank you.i appreciate [inaudible] yekutiel's leadership [inaudible] >> i had a couple questions one and i think a couple for jonathan. i guess prescriptionally i know you said that we were shifting away from 311 complaint based system to more [inaudible] plus the 311 complains with the 311 complaint -- file a -- -- 311 so wla is your standard process with that? are there a certain number of days or minimum standards held under this contract or you sort of put it in your existing route. what are the minimum standardses a person files a complaint if you could describe the process of what you do after you get a 311 complaint. >> when we get the 311 complaints we turn them immediately over to clear channel and they often get some of them directly. we have went condition tract damaged clause they abait graffiti within a time and replace grown glass in a certain time frame. we are trying to be more prosecute active about it. instead of waiting for 311 calls. 3 times a week and going to identify probl

director hinze. . i have 2 quick ones. one is to echo director cajina [inaudible] puff the double sided new signs near schools and advocate for upon senior centers and accomplices where seniors and people with disabilities frequent and rely on the shelters and signs. for those in the [inaudible] who don't have a phone. and -- my next question is the mercial app. so -- i have the mobile app on my phone and i'm a mfbt public eager for your launch. what am i going to have to do? i have to update my update my current app or download a new snaep and how is this communication going to go? . focusing on our team and so this people with the existing mobile app can know when to do to get the new one with all these nice new features. >> right. when the mobile app is unveiled there will be a press we need to use down led a now app. we will work with our communication's team to make sure people know how. we will have notices in the old app instructing people that will they need to download the new app. jury room okay. >> that is it fo

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the head of the night hinze industries association says that the reversal may calm the markets, but have and workers across the sector. the british retail consortium has criticised the decision to scrap a sales tax free shopping, saying it leaves the uk is one of the only european countries not to provide a tax—free shopping scheme to encourage tourism. tax-free shopping scheme to encourage tourism.— tax-free shopping scheme to encourage tourism. tax-free shopping scheme to encouraue tourism. , encourage tourism. then there is the issue of what — encourage tourism. then there is the issue of what reducing _ encourage tourism. then there is the issue of what reducing the _ encourage tourism. then there is the issue of what reducing the two-yearl issue of what reducing the two—year commitment to curbing energy prices will mean for people struggling to make ends meet. here is martin lewis. getting rid of it in april won't be a problem, as long as the net for the support that remains is stretched high enough. it cannot be just support for those on benefits and pensioners, and those with disa