but traffic is also difficult on the rises on bridges and overpasses and as noted in the department of transportping centers, the way people are now going for gifts, therefore, the department of transport is asking, and residents of moscow and guests of the capital if possible, buy gifts online in this way, they will save time and allow road services to clear e, roads in moscow and also. as weather forecasters report, the snowfall will last 2 more days in the capital. if now it is still snowing at a low intensity, then in the evening at saturday and especially on sunday night and in the morning snowfalls, snowstorms will intensify, visibility will deteriorate to 1 km, the temperature fund is quite comfortable on average will vary from -2 to minus seven degrees. according to forecasts of experts, it is expected that the height of snowdrifts on monday will be approximately 34 38 cm, and thus the record of 1941 will be broken. vera hello thank you maria valieva spoke about the snowfall in moscow, according to rospotrebnadzor , the incidence of influenza and sars in russia increased by 35.4% over th

and if that doesn't work, you can also call the department of transportation or file a complaint with them online. >> all right. important tips there. alyssa, thank you so much. really appreciate that information. i'm sure that's going to be helping a lot of families. thank you. >>> it's been raining throughout parts of the bay area today. you know this, but it's actually expected to really ramp up over the next few days. meteorologist rob mayeda is here now. rob, so when exactly does that happen? >> we're already seeing the opening act right now. we've got the rain moving through. by this time tomorrow, we'll have that north bay flood watch in effect. it gets started at 4:00 tomorrow. another round of three to five inches of rain, but the ground is saturated now. here's the problem. the runoff is going to be instant. i think we'll see more widespread localized flooding especially along streams and creeks as we show you our stormranger right now. you're seeing some areas of light rain in and around the south bay. rain totals right now about a tenth of an inch of rain, nothing too heav

transportation secretary pete buttigieg spoke about the disruptions. >> crossed the line into something that is not just a weather delay. customer service commitment. level of service. >> both congress and the department of transportation are threatening to hold southwest accountable if it fails to offer cash refunds and hotel vouchers to travelers. happening now, it is just temporary. received. the next round returns. here is a look 7. showers here. it has brought copious amounts of rainfall. look how impressive that is. many areas got brooklyn, 2.43. we get a little we will see some gray skies. dry most of the day until clouds return in the evening. and then our next system arrives. rain will be anywhere from half finished to an inch. issue all around the bay area. the rain likely caused roof to collapse. daerapill blocking the front of the store. center of the store. water from the roof pulled in. the fires burglars also broke when the roof came down. they flooded the right store store. this happen when the fire department arrived on scene. roof, drainage might have been a big issue. the property manager. she says the rite aid are actually managed by another group. the city of san ramon has verifie

the frustration social media and file a complaint with the specific airline and or the department of transportation. the department can order cease and desist orders and penalty for violation of the largest financial penalty in recent years was in 2016 for $2 million for the major problem with commercial air travel with other highly customized stowed for the flight leaves at baggage handlers to figure out how to fit these devices in the cargo hold that are not designed through steve or snow the. rsplease passengers stressed and worried the device not be returned to that in a usable condition or perhaps these even all. systemic improvements to air travel in a reauthorization by including the air care access amendment act which was introduced by representative. this legislation would ensure airplane meet design standards accommodate the needs with people with disabilities additionally it require removal existing bears on it can be doneif without much difficulty or expense. the legislation was also strengthened enforcement requiring referral of certain passenger filed complaintsle of the attorney gene

department of transportation. you for being here. >> thank you, good to be with you . >> so, these cancellations continue to snowball at southwest airlines, and this mess, incredibly, still has days to go before people actually get to where they need to go. i am curious what your take is on this, what happened here? is this just bad luck because of the weather, which wound up colette with that planning, or is there more to this? there's more to this, southwest has been having problems for several years. in the last two years they have had several major mishaps and snafus because of computer problems, then recently in the last few years they have had several citations or violations from the rural aviation administration. and, while, initially, they said it was weather, eventually they put out a press release that said the real issue is that the computer infrastructure could not keep up with operations, they did not know when they were playing, where the pilots were. so, at that point was they admitted that, it turn

of the crew members was injured. here is a stuffy ship was damaged on this fact, the khabarovsk investigative departments on transportthe eastern interregional investigation department on transport of the investigative committee of russia initiated a criminal case under the first part of article 263 of the criminal code of the russian federation violation of traffic safety rules for the operation of air transport, which caused major damage. now, to the central sports news, argentina won the final of the world cup and became the world champion for the third time in history, the match with france was tense and rich in goals scored in the main and extra time, the team finished with an equal score of 3:3. our own correspondent in europe anastasia popova watched the game along with the fans paris wanted a football holiday he was very much waiting for him by the end of the match, it began to pour rain, which perfectly reflected the incredible mood that prevailed after the game, but on the kolonka they were already the police, the most famous avenue of the city, this time was closed to the car in advance. parking was also b

>> well a private sector issue yes, but also the department of transportation in charge of making surertation systems run around you know across the country the airline industry is one o of those transportation systems that must run we depend on that for business depend on that for pleasure, pleasure travel a very important industry department of transportation needs to make sure it is working just like railroads need to work ports need to work airports need to work airline need to work yeah, we are going to hold hearings about you at the end of the day the administration has to hold them accountable yes fines should be imposed to give it as an example to other airlines to make sure that day you have your house in order this never happens again. >> so congresswoman, getting back to this -- border issue, i wondered if washington has given any thought as to what we're going to do with these people once they get into the united states, could replace them some sort of job, for example, might we use some of these russians coming into the united states, as helping us fill these -- shortages

the department of transportation says it plans to investigate the problem at southwest after that airline canceled more than 2800 flights on monday, more than 70% of its scheduled routes. the department of transportation says the volume of cancelations is quote. unacceptable problem with flight cancelations also affecting our bay area airports . here's a live look at sfo right now. you can see rain on the camera lens. they're reporting about 70 cancelations at that airport and 157 delays right now cancelations at san jose mineta and oakland international involved mostly southwest flights, and that those airports at san jose monetta 157 cancelations. 39 delays. oakland international reports 128 cancelations and 50 delayed flights. let's check in with ktvu as amended quintana, who is at oakland international airport right now, and amanda, you've been speaking with frustrated travelers all morning long. what's the situation there now? well it's been pretty slow here all morning long because we haven't seen a lot of flights actually take off on time. and i want to give you a look at this boar

department of transportation now says it will examine whether the cancellations were avoidable and if southwest is complying with its customer service plan and other federal rules. now, this morning nearly 3,000 flights are canceled for today according to flightaware. wendy, the vast majority are on southwest. back to you. >> jarred hill in new york. thanks. >> sure. >>> the supreme court could rule today on the pandemic-era border policy that's been used to turn back asylum seekers, this as the white house is blasting governor greg abbott for bussing migrants to claire's house in washington on christmas eve. the biden administration called the move cruel and dangerous. migrant aid groups were also critical. >> there is a way to do what texas is doing in a way that preserves humanity, providing them with warm meals, letting us know when the buses are coming ahead of time. >> a spokesperson for governor abbott called the biden administration hypocrites, saying its immigration policies have overwhelmed texas border towns. >>> new york republican congressman george santos is admitting he

the department of transportation does not regulate the terms and conditions of airline offers. another reason we should always read the fine print. dan: no question about that. still ahead, we closer look at the southwest airlines meltdown and what can be done to prevent it from happening again. 7 on your ♪ this rental car is so boring to drive. let's be honest. the rent-a-car industry is the definition of boring. and the reason can be found in the name itself. rent - a - car. you don't want a friend. you want the friend. you don't want a job. you want the job. the is always over a. that's why we don't offer a car. we offer the car. ♪ sixt. rent the car. oh ms flores. you're the leader of many and pet wrangler, too. so becoming a student again might seem impossible. national university is here to support all of you. national university. supporting the whole you. ♪ entresto is the #1 heart failure brand prescribed by cardiologists. it was proven superior at helping people stay alive and out of the hospital. don't take entresto if pregnant; it can cause harm or death to an unborn

department of that transportation said that locating luggage one of the top priorities but they require $3,800 and there seems to be a there. the department is also promising there will be fines if the fails to reimburse travelers for meals and ground transportation or offer refunds for canceled flights. secretary pete buttigieg of the department of transportation writing, quote, no amount of financial compensation can fully make up for passengers who missed moments with their families but they can never get back and continuing, that is why it is so could offer southwest to begin by reimbursing passengers, those costs in dollars and cents. there are lawmakers, that were criticizing pete buttigieg for his response including ro k khanna who said bernie sanders and i called for buttigieg to implement fines on airlines are canceling flights. this mess with southwest could have been avoided. southwest says it has resumed full operations, showing 41 cancellations, 43 cancellations at the moment, drastic improvement for 2500 cancellations, executives promised to include airline operations but

they are working diligently with the disability community partners and the department of transportation, the federal aviation administration and other stakeholders to improve air travel excess ability. members take these issues seriously and are permitted to the dignity and respect of all passengers. stakeholders recognize that more work needs to be done. u.s. airlines are the first to acknowledge that even one incident that jeopardizes passengers with disabilities is on acceptable. members are fully committed to improving air travel accessibility for passengers with disabilities. and taking on several initiatives to better the travel experience in the short and long-term. most recently our members announced a new commitment to accessibility. this commitment was established after hearing from the disability community about their accessibility concerns. each of our members will have a passenger accessibility advisory crew that includes the disability community to acutely help airlines incorporate accessibility into their policies. complex process explained earlier by the congressman is a

. >> buttigieg also said the department of transportation is prepared to pursue fines against southwest. what would investigators need to find? yeah, look a lot hinges on this question of whether or not the cancellations are controllable. are they caused by weather or caused by the airline? one statistic, flight cancellations as we speak to, american airlines. zero percent of flights are canceled. southwest 62% canceled. so, if it is deemed these cancellations are controllable, then they're on the hook to make passengers -- to do right by passengers, in terms of providing hotels, providing meals, providing ground transportation. all these sorts of reimbursements that they're required to make for passengers who are otherwise having to pay for those things out of pocket. i'm glad to do the department of transportation is really cracking down here, because that will help protect travelers who are otherwise facing some pretty hefty expenses. >> it's just an awful compounded situation. not only are many people have missed holidays with their loved ones, but now a lot of people are being forc

department of transportation set to probe southwest, including holiday weekend with canceled flights. as a member of the house transportation committee what can be done about the "flightmare"? >> it is a "flightmare." our people are americans just trying to see their families and friends. they are the ones that get smacked across the face by this administration, by this secretary of the department of transportation. pete: doesn't have any idea what he is doing. we've done this already. he had a review already. he supposedly met with them already. obviously did nothing. no, number one on the congressional side we need real oversight hearings. we need to find out what the hell is going on because this is not acceptable. we need answers. we need to deal with the airlines. we need to make sure we know it will be a problem. this is not a surprise. this is not rocket science this is christmas. one of the busiest times of the year. you will have issues. you come together with a formula an plan to straighten this out. thirdly to make they have numbers of pilots, numbers of staff, numbers of p

the president also encourage travelers to check the department of transportation's dashboard to see what kinds of compensation their due. >> well, that was justin campbell reporting for us this morning. well, the u.s. department of transportation says most airlines will rebook passengers on the next available flight as long as their seat. but with reduced schedules running for the next few days, it could take quite some time to get all of these people where they need to go. southwest says customers who had flights planned between december 25th in january. 2nd can now rebook without having to pay additional fees. however, that seems to be easier said than done with thousands of flights canceled options are extremely limited and customers reported that website errors when trying to rebook and they're getting busy signals when they try to call and talk to a ticket agent. it's advice that is it helpful to kaylyn me? do stranded in st. louis for hours. and is now without her bags back in sacramento. they're able to get to san our in-laws picked up and drove the 2 hours from sacramento to san

department of transportation says southwest airlines will be held responsible. they are talking about ticket refound, meal vouchers, hotel vouchers, things of that nature. trace? >> trace: thanks. let's bring in elaine chao, former labor secretary in the george w. bush administration. mike tobin makes a good point there. i want to play this sound bite, this is from pete buttigieg today. watch. >> what this indicates is that a system failure. they need to make sure that these stranded passengers get to where they need to go and that they're provided adequate compensation. southwest is going to have to not only make them financially whole but find a way to really rebuilt trust and confidence. they pledged to me they're going to do that. i want to see what that means. >> trace: secretary, we have this kind of montra from this administration, which is give the people some money, eventually try to get them home and all is forgiven. this same thing happened to southwest last year and there was no major storm. the question is, is that this is not solving the actual prob

department of transportation is weighing in, launching an investigation. they called it disproportionate and unacceptable. a lot of travelers were stuck in oakland. they are complaining on twitter. one tweets that the air flight was delaye hours. it was canceled after everyone boarded the plane. look at this, kenzie said she spent 13 hours stuck at the airport, waiting for bags with no help here she says she is missing her christmas vacation. at last check, 400 bay area flights were canceled. we have a live look at the oakland airport where 124 flights are already canceled in the midst of the morning rain. this is where lauren found a family whose christmas surprise turned into a holiday mess. remain people here at the airport have waited hours, some even days to retrieve the airbags after thousands of flights have been delayed or canceled. one family's perfect christmas gift turned into a nightmare travel day , all to just turn around and go home. >> that is not ours. >> reporter: it has been 12 hours since thomas and his family arrived at the oakland airp

overnight the federal department of transportation did issue a statement on twitter that calls the situation unacceptable. and that it is concerned with the rate of cancellations and delays and reports of lack of prompt customer service. they go on to say, quote, the department will examine whether cancellations were controllable and if southwest is complying with its customer service plan. the u.s. secretary of transportation pete buttigieg said he'll have more to say about this at some point today. meanwhile, those who are stuck at airports are talking to us already. >> it interrupts our whole plans trying to get to gambia, west africa. she is going with her mom and sisters. so if she misses this one, you know, it is going to be -- not a good day for us. >> reporter: how frustrating is it? >> it is frustrating. it's life. you know, things don't always go as planned. so we just, you know, camp down and try to solve the problem. >> reporter: southwest has issued an apology and also explain they've experienced problems connecting flight crews to their scheduled aircraft. they maintain this is

department of transportation launching investigations, saying they are "concerned by southwest's unacceptable rate of cancellation" and "lack of prompt customer service." >> what we are seeing is something that is beyond what can be attributed to the weather. every other airline began to recover over the weekend. >> reporter: president biden tweeting, in part, "our administration is working to ensure airlines are held accountable. go to the u.s. d.o.t.'s dashboard to see if you're entitled to compensation." >> alex perez joins us from midway in chicago. so, the president is vowing to hold airlines accountable, and now calls for passengers to be compensated, as well? >> reporter: well, mary, as this federal investigation gains momentum, senators on the commerce committee are already calling for southwest to provide significant monetary compensation to all of those passengers affected by this mess. mary? >> alex, thank you. >>> we turn now to buffalo, digging out from that historic and deadly blizzard. the city now using this s.w.a.t. team equipment known as a rook to remove stranded cars. stat

the department of transportation now investigating the mass cancellation of flights as so many passengersthey are still trying to get home, and alex perez is live at o'hare airport in chicago with the story. alex, good morning. what a mess. >> reporter: hey, good morning, gio. yeah, frustrated passengers are stuck at airports across the country. the return home from christmas for many has become a flat out nightmare. this morning -- >> they said no one's getting on a flight, southwest flight for four days and they said we can't help you go home. >> reporter: southwest melting down in the wake of the christmas holiday. >> christmas was ruined. this was the worst christmas ever. >> reporter: while 3,800 flights were canceled across the country after the punishing winter storm, nearly three-quarters were southwest flights and the company has already canceled over 2,500 flights today with more misery expected this week. >> it's been catastrophic. it is simply a failure of southwest management. >> reporter: when asked about the collapse, a spokesperson for southwest blaming the weather. >> i t

the company in a tweet in the department of transportation has said that they are going to investigate the quote unquote unacceptable rate of cancellations and delays. but really, this just shows the susceptibility of many of these companies to these extreme weather events that are becoming ever more frequent under climate change. right. and teddy, the question on everyone's lips is when will things get back to normal? not just with the weather, but also with everything getting back online from these businesses. yeah, well it really, it depends on what we mean by normal, right? well, the normal of 2022 has been bouts of crises for the industry. now some of these airlines have gotten back quicker. southwest, maybe by thursday we're hearing they will see less cancellations. however, really these issues stand back to the start of the pandemic when there was a demand shock. and airlines really did shed much of their staff despite the government help. and now what we're looking at is they have been unprepared for the resurgence in demand. perhaps i will see a new year's resolution to improv

guarantees paid family and medical leave to its workers so if you are an employee at the department of transportation and the united states of america, sitting behind the desk you are appropriately guaranteed to 12 weeks of paid family and medical leave. that may make sense to somebody but it doesn't make sense to me. as a result of this and anincredibly reactionary policyf denying workers sick time, the conductors, engineers and other employees are coming into work sick and exhausted which is a danger not only to themselves, but to their coworkers and everyone else around them. the only country that doesn't guarantee paidom sick days. something that we hope to remedy. it's a bit of an embarrassment of all the major countries on earth we are the only one not to guarantee paid sick days. in germany, workers are entitled to as many as 84 weeks of paid sick leave at 70% of their salary depending upon how serious the illness is and countries all over o the world n one way or another have generous policies that recognize that in a modern civilized society if you get sick or your kids get sick or wife or h

denver and crew scheduling system overwhelmed and left workers in the wrong places the department of transportationlooking into the situation calling southwest rates of cancellations unacceptable dom, southwest shares this morning in the pre-market are lower. 3.5% >> thank you forks the headline >>> back to the market investors head into the final trading days of 2022 sh stocks looking to close out the year the worst since 2008. could the friday rally bring a santa rally to year end? we have ben emons with us now. ben, we want to talk about it because these are stronger seasonal tendencies. we sound like broken records talking about the santa rally. it is a thing. the last two of this year and next two of next year. >> good morning, dom if you look at the chinese reopening, that is a catalyst for a santa claus rally. the chinese reopening story, i think, is the macro story for next year. as you highlighted in the segment before, stock market down between 8% and 30% and the yield curve and oil prices up points to the recession scenario next year. the chinese reopening is something of a counterweight

new york's department of transportation saying all major highways across western new york including they are now open. the next big challenge for western new york, rising temperatures and potential rain. all of this as temperatures rise and snow begins to melt rapidly. abc news, new york. >> we are expecting rain pre-much every day this week. francis is tracking all the wet weather for you, next. >> if you want to think enjoy the yule log. download it wherever you stream. stay with us. i have something for you. ♪ hi i have something for you too. ♪ ♪ just announced in time for the holiday, get 1.9 % apr for 5 years on all 20-22 gmc sierra light duty crew cab models. visit your local dealer today. ♪ ♪ visit your local dealer today. this rental car is so boring to drive. let's be honest. the rent-a-car industry is the definition of boring. and the reason can be found in the name itself. rent - a - car. you don't want a friend. you want the friend. you don't want a job. you want the job. the is always over a. that's why we don't offer a car. we offer the car. ♪ sixt. rent the car. ♪ entrest

the department of transportation has leveled millions of dollars in fines previous to the holiday season $6 hundred million in reimbursement under buttigieg's leadership. you'll see congressman call the southwest airlines leadership before congress. there are questions about the $50 billion that the american taxpayers gave to the airline industry including $7 billion for southwest. the vast majority of that was used for stock buybacks and not improving their operational conditions heading into this holiday season. the writing was on the wall. i think also secretary buttigieg will be called before congress to answer on that front as well. >> julie: there are a lot of questions that need to be answered from southwest, buttigieg and beyond. biden is considering if and when to launch his re-election bids. reports safe democrats are quietly urging the president to delay any announcement possibly expecting the investigations will pursue in january. they want to see how it plays out. let me show you the poll. it shows americans don't want him to run again and prefer a presidential candidate tha

i'm sean duffy, in for tucker, this son of the department of transportation, led by many people to judged two big initiatives involving air travel. the first part of the plan was to , quote, diversify the aviation workforce based on skin color and gender. in other words, equity. second major declaration was that existing aiinpi

the department of transportation let by mayor pete buttigieg announced two big initiatives. part of the plan was to diversify the aviation work force based on skin color and gender. in other words, equity. major pete's second declaration is existing airline pilots had to retire by the age of 65. not 67 as some lawmakers were proposing. mayor pete said you can still be president of the united states, but you're definitely not allowed to fly planes. he never explained how that would improve the reliability of travel ahead of the holiday rush but insisted it would help. six months later, this is the state of air travel in the united states. >> in chicago, and around the country, mountains of luggage with no travelers to claim them. >> i'm going to cry. i'm tired. >> frustrated, tired. pissed off. >> this woman and her mom and grandmother spent this little one's first christmas stuck in the dallas airport. >> it was hard. it was hard seeing the families with other newborns around children sleeping on the floor. >> the family from new mexico says southwest rebooked and cancelled t

the department of transportation calls southwest's high rate of cancellations unacceptable and says its investigating. that as piles of lost luggage mount across the nation. displaced travelers are reaching the breaking point. >> it looks like a complete breakdown of southwest's system. i can't figure out why. >> get yourself together, figure it out. >> 48 hours before we can get it back. what are we supposed to do? it is ridiculous. it is lies. they can't even give us a direct answer. >> molly: the frustration. steve harrigan is live in the thick of it. one of america's busiest airports in atlanta. >> you can really hear that frustration, that sadness. many people on the second or third day of simply trying to get home after the christmas vacation. piles of luggage at airports around the country just stacking up from canceled flights. more than 4,500 flights international and domestic canceled today blamed on extreme winter weather and more than 2,500 from southwest. they have no luggage, no clothing. and no information about what is next on how to get home. >> we're on vacation but t

the president also encourage travelers to check the department of transportation's dashboard to see what kinds of compensation their due. now, the u.s. department of transportation says that the most airlines will usually rebook customers on that next available flight. >> if it has seats, but with such a backlog in a reduced schedule, it may take a little while until all of the holiday travelers are able to be able to be rebooked on a flight to get home reporting live here in san jose. justin campbell kron, 4 news, justin, thanks, sophia. we'll get home sooner than later. southwest also has to worry about new scrutiny from. >> transportation secretary pete buttigieg. the transportation department is calling the situation unacceptable, citing the huge number of cancellations and delays as well as reports of bad customer service. secretary buttigieg said he talked to southwest's ceo and says the airline made commitments to help travelers get refunds, rebook flights and take care of other issues like hotel accommodations, if needed. >> it shouldn't take an enforcement action from our depart

the president also encourage travelers to check the department of transportation's dashboard to see what kinds of compensation their due. now, the u.s. department of transportation says most airlines will usually rebook passengers on that. >> next available flight if they have seats open. but with a reduced schedule flights that are flying right now and may take a little while for everybody to get back home or where they need to be. reporting live here in san jose airport. justin campbell kron, 4 news. justin, thank you. southwest also has to worry about some. >> new scrutiny from transportation secretary pete buttigieg. the transportation department is calling the situation unacceptable, citing the huge number of cancellations and delays as well as reports of bad customer service. secretary buttigieg said he talks to southwest ceo and he says the airline made commitments to help travelers get refunds, rebooked fights and other things such as hotel accommodations, if needed. >> it shouldn't take an enforcement action from our department in order to get people taken care of or get them th

now on the receiving end of the department of transportation. have the opportunity to face fines, penalty as a result of that. congress will be investigating as well. if they are in violation of their policies or the department of transportation rules may be a class action lawsuit or various other punishment. >> i tell you what, what a mess. lauren, we talked about this and congress will investigate but pete buttigieg came out way late in my opinion to say he will definitely take care of this. there's got to be consequences but we don't know what that is yet. but at the same time we see the families onto floors and people not being able to get their medication all because southwest airlines could not get their technology up to date. >> lauren: you cannot just get another hotel room and let's say you are stuck in disney, for instance, because it is the week between christmas and new year's. and the prices are sky high. you brought up they are pete buttigieg, secretary pete buttigieg and he sang all the right things at the right time and we will c

according to the department of transportation. usively in the grid of existing tariffs, that is, from 40 rubles to 450 and the maximum tariff will not increase, in particular, the tariff will be reduced on 27 streets. for example, on krasnogvardeisky boulevard, where a differentiated tariff was in effect. uh, up to 150 rubles. the rate will be reduced to 80 rubles per hour. at one o'clock. and for example, on panteleyskaya street, tariffs were previously 80 rubles. at one o'clock. and now it will be 40 rubles. at one o'clock. in addition, on saturday , new dedicated lanes will begin to operate in the capital in several districts; buses will pass sections several times faster ; now there are already 127 such lanes in the capital, their length is more than 400 km. in moscow , the winners of the legends of taurida award were announced, they were the actor, vladimir mashkov and the saxophonist and rower. the awards ceremony was held for the first time on a skating rink in the hermitage garden . the winners are chosen by young creators,

as for those 16,000 flights canceled wednesday, the department of transportation now investigating. >> we will penalize southwest as we would any airline to the tune potentially of tens of thousands of dollars per violation if they fail to meet what is required of them to take care of passengers. >> reporter: and southwest says it will work on a case-by-case basis with passengers to reimburse them for the expenses incurred during disruptions. the department of transportation says that it will keep a close eye on the airline to make sure that it meets its legal obligations. whit. >> elwyn, thank you. >>> joining us now exclusively is bob jordan, the ceo of southwest airlines, in his first tv interview since the holiday.tions began over the - bob, good morning to you. thanks for joining us. we appreciate it. so your airline has said normal operations will resume today. how confident are you that will hold through the holiday weekend and can you promise a meltdown of this magnitude won't happen again? >> thanks for having me. yeah, we're off to a great start. i'm watching stats and we've

the department of transportation is investigating and says it will keep a close eye on the airline toe sure it meets its legal obligations. jobina? jobina: full of an accused of killing two young children in a san francisco home is expected to be arraigned in court. she faces two counts of murder and several other charges. the father of the victims called and 1 one when he returned home last friday morning and found the children unresponsive. one-year-old and five-year-old girls were pronounced dead at the scene. officials about confirmed the relationship to the victims. kumasi: the police chief says interest has been made in the death of a two-year-old boy. his body was found outdoors last week but investigators determined he was killed in oakland. the chief says investigators have arrested someone close to the child. >> the individual connected to the child's death was identified and arrested. the circumstances associated with the child's death are still under investigation. kumasi: death has not been revealed. police are asking anyone with information to come forward. jobina: san f

the department of transportation does not regulate terms and conditions of airline offers, so anotherson we should always read the fine print. >> >> so easy to skip over the fine print, but we should. is there anything in the works to strengthen consumer travel rights? >> there is a federal regulation pending right now that if passed, will bring consumers more transparency. requiring airlines to disclose fees for things like baggage. >> ok. good stuff. thank you. >> alright, let's talk about our weather. nice day to be here. >> nice day to be anywhere except the airport but we got rain coming in. >> several days worth of rain. it is going to be nice days ahead for staying indoors if you don't like getting wet. live doppler 7, you can see there is massive moisture offshore. no reporting stations saying that rain is hitting the ground, but it will be, so here is our satellite radar composite image created you can see the atmospheric river that you hear so much about moving in our direction. it's bringing rain, several days worth of rain. here is a live view from sutro tower of drive con

department of transportation's dashboard to see if you are entitled to compensation. we have our reporters on the ground, gabe cohen and adrienne broaddus are at two of southwest's operating bases, baltimore washington international airport and chicago midway. gabe, first to you, gosh, these passengers are really dealing with a lot of problems here. how bad is the situation in baltimore. >> reporter: it's bad and keeps getting worse, abby. you can see how many cancellations we're talking about. 63% of southwest's flights. that's how many they've canceled just today. most of it was done last night. we're talking about 2500 flights and the bad news is they've already went ahead and canceled nearly that same number for tomorrow. the airline telling me it could be days of this where they're only able to fly roughly a third of their flights and take a look here. this is the reality for thousands of passengers, these long, brutal lines where they are just waiting to get rebooked for those who are calling the airline, some are sitting on hold for hours just trying to get some

flights but for hotels, food and other transportation, customers can submit receipts via e-mail all of it under pressure and threat of penalty from the department of transportation >> the airline said to me that they were going to go above and beyond what's required of them i'm looking to make sure they actually to do that. if they don't do that we're in a position to levy tens of thousands of dollars per violation per passenger in fines. >> does your department share any blame in this? should you have seen this coming >> we have increased the standard of customers service right now. i can't fix an i.t. system for an individual airline failing to do its job, but as our watchdog our department is going to do everything we can to hold them accountable. >> reporter: for countless passengers the frustration has followed them home >> it's not an acceptable situation for anyone >> reporter: when southwest cancelled jared bernstein's flight, he and his wife were stranded in denver with their 13-month-old daughter. that meant a mountain of unplanned expenses. >> everything from uber to car rental to hotel to baby supplies, even a stroller. >> reporter:

the president also encourage travelers to check the department of transportation's dashboard to see what kinds of compensation their due. >> justin campbell reporting now the u.s. department of transportation says most airlines will rebook passengers on the next available flight. as long as their seats. but with a reduced schedule running for the next few days, it could take quite some time to get all these people where they need to go. so most of the problems are southwest's. southwest says customers who had flights planned between december 25th. that's obviously christmas. >> and january second, can rebook without paying additional fees. yesterday they canceled about 71% of their own flights. however, you know, as far as rebooking easier said than done with thousands of flights canceled options are extremely limited. also, customers reported website errors when trying to rebook and a busy signal when they try to talk to a human being about getting on another flight. it's advice that is not helpful to kayla meade who was stranded in st. louis for hours and now is in sacramento without h

already the department of transportation, a lot of congressmen and senators have started really applyingure on southwest. it's going to be really interesting to see what happens. we may be seeing a push towards a stronger passenger bill of rights. >> i'm, like, writing this down. eu-261. i'm going to go read it. i'm curious. there was a publishing on overall tips. this is news. talk to me about why people should, for example, check credit card benefits. >> this is one of the little known benefits. some of the really strong credit cards out there like american express platinum or sapphire preferred, there is trip interruption protection. they will reimburse you for hotels and ubers and things like that. there is a limit, but that's one unknown benefit of this. try not to check bags. if you can at all, avoid it. you want to book nonstop, direct flights. you don't want to have a layover. it adds to the mess. just a couple of tips at the points guy. >> i'm keeping this up because i think it's important for people to see. it's good to be able to understand, especially when you have so many pe

and then, in terms of what happens next we know the department of transportation is investigating. vestigating, and what it, finds it is going to be constantly a misstep for southwest. one that has already cost them the trust of passengers. >> it is mind-blowing to think of how much and tangling is going to be needed, to, with all the receipts that are submitted for people to get refunds. all right, mrsa for us in baltimore. after the break, the comedy duel, the good liars, are here with their best of the world trump true believers of 2022. >> who would you rather have president? joe biden or vladimir putin? >> oh, putin. definitely. donald trump is having one more event in 2022. and new year's eve party at mar-a-lago, tonight. he is expected to make remarks to reporters. our friends at the good liars have had the task of following the former president around this year at various maga events, and talking to trump's true believers. here is a little taste of what they heard. >> how do you all feel about the events of january six? >> a lot of that was antifa. >> really? >> yes. >> why

southwest in a statement says they will do right by customers and is apologizing while the department of transportation says it will hold the airline accountable, evaluate what has gone on here, but although the ceo of southwest says they will refund flights that have been canceled and also provide meal vouchers and money for hotel accommodations, in the meantime, customers have been unable to reach the airline by phone or by email. that's why here at l.a.x. we've seen lots of customers coming in just so they can speak to a customer service representative in person because they've been unable to reach them on the phone. so it's been really difficult for people who didn't expect their holiday plans to turn out like this, hallie. >> what is the southwest plan to get it together and get people back where they need to go and all of that luggage behind you back to where it needs to go, too? >> reporter: southwest is saying for the next several days it's only operating a third of its flights while it tries to run through this. although the winter storm has affected all the airlines and there have been cancel

the president also encourage travelers to check department of transportation's dashboard to see what kinds of compensation their due. >> all right. that was justin campbell reporting. now the u.s. department of transportation says most airlines are going to rebook passengers on the next available flight as long as they have seats. but with a reduced schedule running for the next few days, it could take some time to get all these people where they need to go. well, southwest airlines, they are facing a lot of heat from their customers. even the white house is looking. >> in on what's going on, here's what you need to know if your southwest customer and you have a flight plan between december 25th and january. 2nd, you can rebook without paying additional fees. however, that seems to be easier said than done with thousands of flights canceled options are extremely limited. also, customers reported website errors when trying to rebook and when they tried to call and talk to an actual human being, they can't get a hold of an agent. it's advice that is helpful. re. it looks like it's helpf

the president also encourage travelers to check the department of transportation's dashboard to see what kinds of compensation their due. >> well, that was justin campbell reporting. now the u.s. department of transportation says most airlines are going to rebook passengers on the next available flight as long as it has seeds. but with a reduced schedule running for the next few days, it could take quite some time to get all these people where they need to go. well. >> southwest says customers who had plans between december 25th and january second, you can try to rebook and they will not additional fees. however, easier said than done with thousands of flights canceled options are extremely limited. also, customers reported website errors when trying to rebook and when they actually tried to call somebody get a human on the phone, they can't even do that. all this advice sounds good, but it really isn't helpful to kaylyn need who was stranded in st. louis for hours and now is in sacramento without her bags. >> we were able to get to san our in-laws picked up in and drove the 2 hours from

fewest department of transportation says that travelers are entitled to a refund of your ticket because of cancellation or significant delay if you choose not to travel. >> airlines need to be held accountable. no, it's a great idea. >> they will give you cash if you paid for the ticket with a credit card. they had to give you a full refund, not just a voucher, which i sometimes try to do. >> travelers could receive even more assistance. >> from long delays and cancellations, the airlines are going to have to help with compensation and putting you up in hotels, but those roles are not in place yet. >> i asked her, what is keeping her spirits high during all of the cancellations and she said, it with her family. if you would like to receive more tips or get more information, go to our website. >> buster and the year before, it was covid that you couldn't see her family and now is down to the weather and intellectual heart if they can't make it there, but good information about what you can do. thank you. appreciate that. if you want to track your flight , we did put a special link on you