year-old daughter was found malnourished inside the home owned by franke's business partner, jody hildebrandtsinesswoman who created this parental help organization, this consulting business to help teach parents how to discipline and raise their children. >> reporter: the state of duress of franke's two young children leaving authorities in shock. >> i'm just sorry those two little ones had to be the ones to go through that to get to this point. no child should have to go through that. especially some that young. it's emotional to a lot of people. it's even emotional to me, and i've been doing this a long time. >> reporter: according to court documents, four the franke's children were taken into child protective services. lieutenant foster with springville pd describing the officers' efforts to locate franke's other two children that are minors after they were initially unable to find them. >> we have no idea what their conditions were. the other two children, what's their condition? what's their situation? where are they? who are they with? if they're with anybody at all. >> all the charges

in court. >> are you jodi hildebrandt?were arrested after franke's 12-year-old son climbed out of a window in jodi hildebrandt's home and showed up at a neighbor's house pleading for help. that neighbor calling 911, describing the boy as emaciated. >> he has duct tape around each ankle. there's sores on him. >> reporter: police also finding his sister also malnourished at hildebrandt's home. franke known for her parenting methods online. >> so, up until now i was really hoping that, like, keeping them home from school and wiping the floorboards would like really bring pain. >> reporter: records show police responded to franke's home more than a dozen times over the last few years, including reports of juvenile problems in 2018 and then welfare checks in 2022. police telling abc news a judge denied a search warrant to go into their home. a school resource officer attempting twice to talk to the children, once unsuccessfully at school and again later at home. >> when we asked to talk to them, to the mom and to the children,

she and jody hildebrandt who owns a relationship counseling business are accused of abusing and starving two of frankie's young children. >> the fact that these are charges related to abilities, not misdemeanors, goes to the idea that we are talking about serious physical harm to the children. >> the charges were filed after police had frankie's 12-year-old son that climbed out the window of the home and ran to a nearby house asking for food and water. the neighbor called 911. >> he has been detained. he has obviously covered in wounds. >> reporter: authorities say the juvenile was emaciated and malnourished with open wounds and duct tape around the extremities. when police searched the home, they say they also found the 10-year-old daughter in a similar physical condition of malnourishment. on friday, frankie and hildebrand appear to be a video before a judge ordered them to remain in jail without bail. >> have you received a copy of the information in this case? >> yes. >> reporter: the two defendants said little and did not enter a plea. >> pretty disturbing story right there, that wa

police after franke's 12-year-old son climbed out of the window at her business partner's home, jodi hildebrandt, who is also now charged with child abuse. >> he's emaciated. he's got tape around his legs. he's hungry and he's thirsty. >> reporter: that caller emotional. >> this kid has obviously been -- i think he's been -- he's been detained. >> reporter: franke's 10-year-old daughter also found emaciated inside the same home. and now questions about missed red flags. abc news obtaining records showing officers responded to franke's home more than a dozen times over four years. police say a judge denied child services a search warrant. >> i'm just sorry that those two little ones had to be the ones to go through that. >> reporter: mary, police tell us a school resource officer could not get the kids to open up. they also say officials went to the home, but the family locked the door and would not respond. mary? >> mary: those calls so difficult to hear. zohreen, thank you. >>> when we come back here, the earthquake rattling northern california. >>> and the country music star arrested after a c

. >> reporter: but tonight, franke and her business partner, jodi hildebrandt, seen giving advice in this video, are charged with aggravated child abuse after police say franke's 12-year-old son climbed out of a window at hildebrandt's home, according to an affidavit. a neighbor reporting the boy asked for food and water and appeared to be emaciated and malnourished, with open wounds and duct tape around the extremities, and police say he had deep lacerations from being tied up with rope. inside the business partner's home, police say they found franke's malnourished 10-year-old daughter. authorities say four children are now in the custody of family and child services. so far there's been no comment from either of the women. franke's family is speaking out. her 20-year-old daughter says that she wants for people to unfollow her mother and her sister says they did everything they could to help the kids, and the arrest needed to happen. mary? >> mary: just awful. will, thank you. >>> today marks a major change for more than 43 million holders of student loans am a three-year related p