of the federal state supervision in the field of consumer rights protection of rospotrebnadzor, oleg prusakovhat some chatbots, in order to weed out unnecessary people who contact us normally, well, probably , reproach. representatives of business that they are doing something deliberately, in this case there is still no basis; rather, this is an attempt to demonstrate, on the contrary, such their client -oriented, client-centricity, which, unfortunately, in practice turns out to take on a variety of ways, speak indistinctly, remain silent, the operator, but in fact... is it possible to somehow regulate this, reduce it, of course, they are learning, but let them they won’t learn from us, here we need to make sure that through these common efforts, based on mistakes, based on methods of drinking away mistakes, probably, we come to the understanding that something is needed sooner, which citizens have, okay, let's start from how you said that... but better comes out not as better, but as worse, and it doesn’t last long. the period of time is quite long when people cannot get through to a live p