an e—mail from you to angela van den boogaard, harry clark, rod ismay and others.ed by the sub—postmaster at the ashton on trent sub—post office about scratchcards. you said i would appreciate your help, this complaint simply shouldn't have reached me. it is my understanding that the embassy and chesterfield are supposed to be on the alert for any calls that relate to missing money and especially any that relate to the sparrow themes, of which is clearly one and ensure they are dealt with. ie, i understood there was an urgent escalation process in place so we avoided unnecessary additional noise or reference to two horizon. as all the investigations have shown problems to be mostly branch operational issues rather than the system. what was the basis of your understanding, that there was an urgent escalation process in place at the embassy and or chesterfield? —— and bsc. at the embassy and or chesterfield? -- and bsc— at the embassy and or chesterfield? -- and bsc. . . , -- and bsc. there were some changes that have been — -- and bsc. there were some changes that h