and somebody like kathy riley would come by and pick it up and take it to the service order writer who would type it up and then it would go to the appropriate department. and then it would finally come back to you the service rep and you would refile it. now, if it turned out you called in for and the person who's in your area is busy, then the call would go to another service rep who then would get up. i'm sorry. i shouldn't get out of this chair. who would get up and walk over and pick up the paper and maybe be able to talk a little bit to the other 30 or so service reps in the office build camaraderie, learn from each other and get up. i would ask how many times a day, 20 or 30 times a day. now, just think about that. you all probably have a picture of a warehouse sized call center with cubicles dividing people one from the next. they do not get up from their seat except for if they are union, their negotiated breaks and their lunch hour, what a difference just in terms of health and safety and building friendship and camaraderie. that's what it was like in that period. to >> what