keith morrison (voiceover): and there was still a podolak playing amateur hockey here in cleveland. matt loved the game. mark took it up in his memory. and since matt couldn't be here to play, said mark, he'd play for him. hello, i'm craig melvin, and this is "dateline." katherine walton: it was just chaos. hello, i'm craig melvin, and this is "dateline." craig melvin: a day at the mall descends into mayhem as armed men turn shoppers into prey. lots of screaming, lots of gunfire. they had a demeanor like they owned the place. craig melvin: panicked moms protecting their kids. i just kept telling them to be quiet like a mouse. my goodness, he's going to cry. this is it. craig melvin: kids forced to protect one another. you grabbed your brother. yeah, and just ran. craig melvin: and from out of the blue, a hero. i just called to her to run towards me and she starts running. craig melvin: could he rescue the very smallest of victims? when portia got up and ran, did you have a moment where you thought, oh my god. hello and welcome to dateline. newtown, orlando, las vegas. it seems like mass