. >> in november, ben phillips was in need of a fix before his thanksgiving feast. this 22 year old sub-zero refrigerator had a leak. >> get the refrigerator done and make my wife happy. >> he had used box appliance back in 2019 for repair, but this time when he called and a technician came out, not only was he upsold on replacing the compressor, but the leak remained despite multiple visits. >> he was angry. >> and that was just the start. phillips spent close to $4,000 attempting to fix this refrigerator he called box appliance again. >> i went back online and i go, oh, there's two box appliances. i go, i've been taken here. >> this time, an actual box appliance technician came out and told phillips his refrigerator couldn't be repaired. >> he goes, yeah, we wouldn't have even started on it. and i go, that would have saved me. >> box appliance is aware that someone is pretending to be them. >> it's really hard explaining to these customers that they were swindled. basically. >> it all comes down to google search results. box appliance president ryan bourgault. >>

. >> in november, ben phillips was in need of a fix before his thanksgiving feast.s 22 year old sub-zero refrigerator had a leak. >> get the refrigerator done and make my wife happy. >> he had used box appliance back in 2019 for repair, but this time when he called and a technician came out, not only was he upsold on replacing the compressor, but the leak remained despite multiple visits. >> he was angry. >> and that was just the start. phillips spent close to $4,000 attempting to fix this refrigerator he called box appliance again. >> i went back online and i go, oh, there's two box appliances. i go, i've been taken here. >> this time, an actual box appliance technician came out and told phillips his refrigerator couldn't be repaired. >> he goes, yeah, we wouldn't have even started on it. and i go, that would have saved me. >> box appliance is aware that someone is pretending to be them. >> it's really hard explaining to these customers that they were swindled. basically. >> it all comes down to google search results. box appliance president ryan bourgault. >> thes

. >> in november, ben phillips was in need of a fix before his thanksgiving feast.ear old sub-zero refrigerator had a leak. >> get the refrigerator done and make my wife happy. >> he had used box appliance back in 2019 for a repair, but this time, when he called and a technician came out, not only was he upsold on replacing the compressor, but the leak remained despite multiple visits. >> she was angry. >> and that was just the start. phillips spent close to $4,000 attempting to fix this refrigerator he called box appliance again. >> i went back online and i go, oh, there's two box appliances. i go, i've been taken here. >> this time, an actual box appliance technician came out and told phillips his refrigerator couldn't be repaired. >> he goes, yeah, we wouldn't have even started on it. and i go, that would have saved me. >> box appliance is aware that someone is pretending to be them. >> it's really hard explaining to these customers that they were swindled. basically. >> it all comes down to google search results. box. appliance president ryan burgo. >> these oth

. >> in november, ben phillips was in need of a fix before his thanksgiving feast.22 year old sub-zero refrigerator had a leak. >> get the refrigerator done and make my wife happy. >> he had used box appliance back in 2019 for repair, but this time when he called and a technician came out, not only was he upsold on replacing the compressor, but the leak remained despite multiple visits. >> she was angry. >> and that was just the start. phillips spent close to $4,000 attempting to fix this refrigerator he called box appliance again. >> i went back online and i go, oh, there's two box appliances. i go, i've been taken here. >> this time, an actual box appliance technician came out and told phillips his refrigerator couldn't be repaired. >> he goes, yeah, we wouldn't have even started on it. and i go, that would have saved me. >> a box appliance is aware that someone is pretending to be them. >> it's really hard explaining to these customers that they were swindled. basically. >> it all comes down to google search results. box appliance president ryan bourgault. >> the

. >> in november, ben phillips was in need of a fix before his thanksgiving feast. year old sub-zero refrigerator had a leak. >> get the refrigerator done and make my wife happy. >> he had used box appliance back in 2019 for a repair, but this time when he called and a technician came out, not only was he upsold on replacing the compressor, but the leak remained despite multiple visits. >> she was angry. >> and that was just the start. phillips spent close to $4,000 attempting to fix this refrigerator he called box appliance again. >> i went back online and i go, oh, there's two box appliances. i go, i've been taken here. >> this time, an actual box appliance technician came out and told phillips his refrigerator couldn't be repaired. >> he goes, yeah, we wouldn't have even started on it. and i go, that would have saved me. >> box appliance is aware that someone is pretending to be them. >> it's really hard explaining to these customers that they were swindled. basically. >> it all comes down to google search results. box appliance president ryan burgo. >> these oth

. >> in november, ben phillips was in need of a fix before his thanksgiving feast. this 22 year old sub-zero refrigerator had a leak. >> get the refrigerator done and make my wife happy. >> he had used box appliance back in 2019 for repair, but this time when he called and a technician came out, not only was he upsold on replacing the compressor, but the leak remained despite multiple visits. >> he was angry. >> and that was just the start. phillips spent close to $4,000 attempting to fix this refrigerator he called box appliance again. >> i went back online and i go, oh, there's two box appliances. i go, i've been taken here. >> this time, an actual box appliance technician came out and told phillips his refrigerator couldn't be repaired. >> he goes, yeah, we wouldn't have even started on it. and i go, that would have saved me. >> box appliance is aware that someone is pretending to be them. >> it's really hard explaining to these customers that they were swindled. basically. >> it all comes down to google search results. box. appliance president ryan bourgault. >>