commissioner salander. and commissioner thomas. i regarding the other two that really stood out, herren seemed particularly problematic in that they didn't allow an inspector indoors to inspect. >> is that something they've been educated on? generally, yes. yes. we've had multiple opportunity needs to educate the management and though the complaints are relatively few and far between we have experienced the same thing multiple times and this time i believe deputy director has a veto was able to get them to apply for a permit in the most recent correspondence correct. >> the business owner just agreed to pull one times moving forward. was the response to that a.b.? i do have a problem issuing even when times. for businesses that are going to be hostile to our staff and not allow them to inspect. >> i agree. second, how would you like us to. can you give us guidance on that for future applications that are submitted in the one time through the one time portal? >> so we would i think what are the options? yeah, i think we might need t