i had always paid my mortgage on time. but when the market crashed, i had trouble paying my mortgage payment. i applied five different times. i spoke to people in new york, with my lender. i pleaded and pleaded with the bank to let me refinance, i called catherine cortez masto's office and i said, "i need your help." she took on the big banks, and i was immediately treated with respect and fairly. catherine cortez masto not only saved my home for me, catherine gave me my dignity back. she gave me a life back. i will always be thankful for that. i'm catherine cortez masto,