caught his attention.
he tried to run after it but
ran smack into a glass wall.
>> he just took off running
full steam ahead and he smacked
himself into the wall.
fell flat over on the floor.
everyone in the store gasped with me.
>> reporter: as she tried to
console her son, andrew wall,
an apple employee rushed to james.
>> andrew came over and looked
at me and said what can i do
for you.
million dollars.
>> he sat down on the floor
with james to program the boy's
new ipad and show him how to use it.
>> lynne marie snapped this
photo and posted a thank you
on facebook.
that message went viral and all
the way to apple's executives.
>> i think people are ready to
hear something good and andrew
deserves to be applauded.
>> well, she said she is glad