doug griffin: our insurance company indicated that courtney's problem wasn't a matter of life and death - so she wasn't eligible for treatment. pam griffin: she told me that she didn't want help, saying mom - please help me. doug griffin: our family's tragedy could happen to any family... pam griffin: we knew we had to save other families from losing their children. kelly reached out to us. doug griffin: she came to my family to learn more. pam griffin: she listened to what we had to say, who we were - she cared about us... she didn't know us. pam griffin: we talked about the ways to remove this act will save kids' lives... ...and enable families to get the help they need. doug griffin: we don't want courtney to be remembered for her substance abuse, but rather for her struggle to achieve recovery. pam griffin: kelly believes recovery is possible.