apparently at random. it was like pow pow pow, pow pow pow, pow pow pow pow pow. it was extreme, it was very loud and it was close, so this is what happened. i don't know, after that, swat came and got us out of the utility room and made us walk across the street. literally as i was stepping onto the pavement i heard five shots, bam, bam, bam, bam, bam. i dropped my groceries, i head to take cover, so we take cover, and at this corner there was really nowhere to seek shelter. and we heard about six more shots. a doctor, a pharmaceutical assistant and a police officer were all killed. the gunman is also dead. those officers that responded today saved a lot of lives, because this guy was just shooting. that poor woman that got off an elevator had nothing to do with nothing, and he shot her. why? there's no doubt in my mind that all those officers that responded were heroes, and they saved a lot of lives because we just don't know how much damage he was prepared to do.