all of the agencies together to work really effectively —— hagney. all of the agencies together to work really effectively -- hagney. good afternoon, my name is (patchy audio) and i'm from victim support new zealand, since the news of this incident first other filtering through, our organisation has been working hard in the background to put support plans in place to the victims of this awful event. we have had offers of time, money, 24—7 support from our support workers from all over the country and from our volunteers from all over the country. so starting tomorrow will probably be when we (patchy audio) those plans into the support process will last as long as it needs to. thank you. thank you. before i turn to your questions, i want to