watch. i talked to erick about raul... >> mm-hmm. >> who's not here. >> right. >> people can kind of not show up, and they would just kind of get away with it? as general manager, marina needs to set the tone. and showing up for work late is not acceptable. and having the employees respect you is more important than having them like you. do you know what this thing costs? >> our cost? >> yeah. >> no. >> marina's the first general manager i've ever met that doesn't understand her business. do you know what your sales per square foot are? >> no. >> have you ever even thought about that? >> no. >> have you ever even heard that phrase? >> no. is that bad? >> what kind of general manager is this? the thing that i really want you to do is build a team around you. and i've been here a couple days. one thing that glares for me is that marina is not your general manager. she's not gonna be after today. there's a need for a retail manager. this is the right job for marina. it's not...

when jacob died in 2010, his son hank took over the business. it's been a very tough transition. hank has struggled to lead. >> there'll be some growing pains. um... so, well, first of all, i'm on the top, i'm the president, i'm the owner. >> just three years later, revenue is down and those profits have turned into losses. last year maarse generated $3.6 million in revenue but still showed a loss of $20,000. >> between the prices and the disappointing product, i don't know that i would keep coming back. >> to keep the business up and going, hank took a $200,000 loan from his mom and borrowed another $100,000 from the bank. >> i would agree we're not making money. >> right. >> hank hasn't made a profit in three years, and he's $300,000 in debt. that's not a good sign for the 30-plus employees who depend on this company to earn a living. the flower industry generates $6.5 billion a year, and i want a piece of that. if hank maarse is willing to follow my lead, i know i can