thiol values allowed me to be an effective leader at procter & gamble. those values are what i will bring to the management of v.a. i am still guided by that cadet prayer which encouraged us to choose the harder right rather than the easier wrong. to me taking care of veterans is re personal. i come from and care deeply for military families. my father served in the army air corps after world war ii. my wife's father was shot down over europe and survived harsh treatment as a p.o.w. her uncle was exposed to agent orange in vietnam and still receives care from the v.a. my nephew right now is in the air force flying missions over the middle east. my 33 years with procter & gamble taught me the importance of effective management, strong leadership, and of being responsive to the needs of customers. when you joined the company in 1980, we recorded $10 million in