to fill physician vacancies, we're deploying mobile medical units, and using temporary staffing to provide more care to veterans more quickly. we're updating the existing appointment scheduling system with short-term enhancements, until we replace it with a state-of-the-art, commercial off-the-shelf system. we're contracting with an outside organization to conduct a comprehensive independent audit of vha's scheduling practices. we've directed every medical center and visn director to make regular monthly, in-person inspections of their clinics to assess scheduling practices and identify obstacles to timely care. so far, we've conducted over 2,300 of these visits. i spoke earlier about the importance of customer satisfaction. right now, we're building a more robust system for measuring veterans' satisfaction. it will capture real-time, site-specific information on a continuing basis, and incorporate social media and on-line input as well. we'll also be reaching out to leading...