started her day flipping through the pages of "the san jose mercury news." >> just kind of a calming way to start the morning. >> she reads each section in a certain order. >> the cartoons and the obituaries. >> and looks for her favorite features. >> she's like ann landers. >> patricia pays $350 a year to subscribe. however, she wasn't willing to pay $2,800 for it, which she did. >> i inadvertently paid mercury news almost $3,000. >> it happened when patricia went online to make her house payment. her bill pay list puts the mortgage company right next to the mercury news. >> they are kind of like in alphabetical order and i clicked on the mercury news instead of the mortgage company. >> she was horrified when she realized her house payment just went to the mercury news. so she called the newspaper to get the money back. >> she said, oh, yeah, i see that. we will get it back to you. >> customer service promised to send her a check for $2800. but weeks passed and still no